Zhuhai Marriott Hotel

Comentarios destacados

• aureliog820

  05 septiembre 2016
  Espectacular Nuevo Marriot Zhuhai

  Muy buen hotel en Zhuhai-China. De reciente apertura, ofrece todos los servicios de un gran hotel de Lujo. Con un precio medio de 850 CNY. Muy buenas habitaciones y cama Marriot. Servicio bueno, con los típicos problemas de Ciudades Chinas, donde el personal el Ingles no lo llevan muy bien.

  

• rtoursmorocco

  08 marzo 2020
  Nice hotel but they didn't refund my deposit

  Ive stayed in this hotel in june 2019, it s nice hotel confortable rooms delecious breakfast, perfect location near to gardens brach and big stors. The staff are also nice and friendly, but the frint desk didnt give me back my 1000Y zs deposit, i sent many emails they said that it s done but no they didnt, they sent a paper as proof but it not signed by me so it not a proof. Dont leave the hotel before you are sure that your deposit are really back.

  

• 422253003

  29 julio 2020
  Best hotel of Zhuhai

  Very new and luxurious type of hotel and it is in a quiet area but it can walk just a few minutes to a large shopping mall with various of the restaurant,very very convenience,best restaurant ,I will stay again for my next Zhuhai visit.

  

• eliiitoothfairy

  06 diciembre 2020
  Family weekend fail

  We decided to go on a family weekend away from Guangzhou and chose the Marriott as we are titanium members. First off, they did not have our second room ready until 5pm because they did not want to inconvenience the person that had overridden on their stay. Then when we checked in the hallway was full of cigarettes smoke- this was the case for 2 days in a row , heavy smoking allowed in the hotel and no hotel staff to remedy the issue. They only said if we see them smoking we will let them know its not allowed. We asked the room Ayi and front desk to help fix the issue and instead of taking care of the rule beakers they said they could move us to another room ( inconveniences us again instead of the people that are just taken full advantage of the hotel not respecting other guests). Then the mens spa was not in service, only cold water in the jacuzzi, the room was cold and the heater only would reach 21C. Their excuse was because of covid we are short staffed. But then when we went to eat at the breakfast they confine the guests to sit close and not spread out . We asked to sit away from the crowd and meet the window. They declined our request. Later a couple coughing repeatedly and blowing their nose sat just beside us while another couple asked the host to sit at the window area and they were permitted to sit there in the safer area not crowded away from the coughing group. The food at the Chinese restaurant was actually very nice but unfortunately the service was very slow and lacking, even bringing us an entree as we were leaving and paid the bill. The Japanese restaurant took our reservation and upon arrival they then decided to let us know oh btw, we dont have any salmon but we have avocado. The restaurant staff could learn more hope to have better communication and less gruff and less than hospitable disposition. Ask as we ordered the Chinese tea service we noticed that all others ordering the special tea that they were served properly with the hot water kettle and burner but we were not and had to keep asking for hot water . It was very off putting because we wanted to experience the high level tea service as the others and then just felt very unprofessional and not nice. A few friendly trained workers, Stephany, Will, the male restaurant manager at the Man Ho restaurant, the spa attendant in the female lockers, the room attendants for the 25th and 28th floor. Many others are coming across less than desired , especially from a Marriott brand hotel. Also upon making the restaurant reservation with the front desk they also let us know that we should indeed make yet another room deposit ( in addition to the 2 room deposits that we already made) because we have spent so much money at the hotel and that we need to agree to add on more money to ensure our stay is secured for payment. This is the first time we have encountered this extra deposit. I would not recommend this hotel to spend a relaxing weekend with you let family. It seems it is more for business guests that their company has paid for their stay so they could care less as it isnt their own hard earned money and precious family time using rare annual leave days to be treated like a dirt level aluminum foil member much less than our titanium status. As I am writing this trying to decompress from the rude brunch, there is loud hammer noises banging on the wall. Not able to take a short nap. Endless one start experiences encountered here. I would hope to have received a better visit as this is a Marriott hotel.

  

• lbl8878

  06 diciembre 2020
  Good hotel, poor room service

  Rooms are comfortable, front desk is helpful, breakfast is good. But good luck getting room service if you want to eat in your room! Ordered, food came in late and wrong, when they brought the correct order 30 mins later they had kept the same cold fries, no mineral water available, tiny portions,when I tried to order more food they said the kitchen was closed ! ( after 8 pm) . The manager helpfully suggested mc Donald s next door :)