Zalanta Resort At The Village

Comentarios destacados

• JJ G

  18 julio 2019
  Anniversary splurge

  Had to try the Zalanta and wanted something centrally located and nice This place is first class when it comes to the staff and property condition. Felt like only ones at the resort and enjoyed being alone at pool and relaxing in amazing two bedroom unit. I hate complaining but for the money we spent would have been nice to have mini bar, lobby option to buy sodas and snacks without walking a block, also needs some food option or continental breakfast. I think for the next trip we would go to Marriott timber lodge

  

• Recent_TravelerCinci

  26 julio 2019
  Really Nice People, GREAT location for a summer vacation

  We stayed with another couple at the Zalanta after spending a few days at the Ritz Carlton in North Lake Tahoe. This hotel/resort was in the perfect location to enjoy the lake and the town -- and it's a much more bustling area than North Lake Tahoe was. Our room had a wonderful balcony (I would suggest a little table out on the balcony to set our coffee down) and we enjoyed coffee every morning and a happy hour every evening overlooking the Mountain at Heavenly. The resort gave us passes to the beach which is a few minute walk to the beach. The staff (John in particular) was very friendly and happy to offer ideas of things to do. I would love to go back and stay in South Lake Tahoe. You have to request room cleaning, but we aren't super messy, and didn't mind and the condo was very nice. The grocery was a block away so we got our waters, snacks, etc. so we didn't have to eat every meal out. I think this resort would be a lot of fun to travel to with kids.

  

• JustinDonald

  14 octubre 2019
  Oct 2019

  Nice resort conveniently located at Stateline. Room was spacious and clean. The second bath shower/tub combo had a really bad shower head that sprayed water basically everywhere except on your body. The gym was spacious and the pool/hot tub was relaxing. Overall the place was nice.

  

• MrMrsMoose

  02 marzo 2020
  Came to invest. Glad we didn't.

  Arrived Sunday 12:30pm on the 1st March, having requested on the 8th February an early check-in as we knew we would be arriving at lunchtime and this was a little early compared to standard policy. We arrived during a storm and were dropped at the nearby Lake Tahoe Resort Hotel by the airport bus. This was our forth visit to Heavenly. The walk to Zalanta was short but blistering cold and windy. We had four bags and I was relieved when I got to the lobby and dropped my two bags off, immediately turning around to walk back along the concourse to meet my wife with her two bags. Clambering through the closed Zalanta lobby doors again I pushed all 4 bags through to the reception desk. It was then that I realised the 3 people behind the desk staring at me, and one of them finally offered to help. Not exactly bell boy service I thought, but hey, this is an apartment block not a hotel so I went with it. I was glad to be inside and in my beloved Tahoe again, and just wanted to get in our room and relax and warm up, but upon check-in I was told our room wasnt actually ready. That the prior guests hadnt left until 11am, and that it wouldnt be ready until around 4pm. Ok... I thought, disappointed but... fine.... We can go to lunch and come back at 4pm. But then we were told we couldnt even check in - and to do the checkin later. Ok........ so basically, we were told to bugger off and come back later. No tour of the hotel, no offer to help. Ok... not a great first impression. So off we went. Left our luggage with reception and had lunch and killed time. We came back at 15:50 and thought wed try again. This time the lady at reception stated she could see our early checkin request and apologised it wasnt accommodated (good to know they had indeed received it). She proceeded to check us in. We got our room keys, and were about to finally head to our room when we were told our room wasnt ready. And we would need to wait a further 30 minutes. I explained wed been told that three hours ago, but she replied that she wasnt aware of that because our last conversation occurred prior to her shift starting. So away we went again. We killed even more time around the corner from our hopefully nice room we were looking to stay in for the next 5 nights and were considering investing in outright as a purchase! And then we came back and tried again around an hour later. This time another (different and actually very kind and helpful) receptionist was unaware of our prior attempts and discussions and was baffled by our prior treatment and offered to get us to our room right away, where apparently our bags were waiting. Great we thought, some good service at last. Until we got to our room door, where the our rooms keys didnt work. And then the kind gentlemen showing us to our rooms keys also didnt work. The system doesnt always work he explained. So we waited again. In the corridor. While he went off again to get new keys. Finally, we got in our room. The room itself was nice. Overlooking the Gondola with a balcony as described. We immediately checked out the balcony, and it was great, but unfortunately upon re-entering the room the balcony door couldnt be locked. The kind gentleman from reception seemed distraught, as it was clear this wasnt the first time this had happened tonight. Upon our request, he explained we should talk to his manager, as she was the only reason he was still here... but she wouldnt be able to talk to us until the morning. I asked to speak to the manager on the phone today. In the meantime he would request an emergency engineer to attend our room to make it secure. Within 5 minutes an engineer arrived and tried the door. He helpfully pointed out that it had an issue, and it would need a fully qualified engineer to look at it. I then spoke to the manager on the phone, who explained that my early check in reservation should not have been confirmed by the agent without speaking to the hotel (even though the earlier lady on reception apologised for failing to meet our request) and could I forward her the email I had received stating that the hotel had accepted our request, and that they had offered to have our room to us only 30 minutes late from policy and the room door is due to be fixed asap. I started to feel like we were causing an unnecessary problem. I explained my open and honest feeling to the whole experience right from the first impression I got from struggling with my bags in the lobby. She replied that she was one of the three behind the desk at that point earlier today. My heart sunk... Another 30 minutes later, and the kind gentleman from reception confirmed that the emergency engineer would not be able to attend our to our door tonight, and offered the room across the hall. We thought about this long and hard - the security risk of staying where we were versus moving all of our stuff out and then back in to our room during our holiday. But it was now around 6pm, wed been trying to check in for 5 and a half hours, we were tired and hadnt unpacked and my wife had started to fall asleep on the sofa in her clothes. So we decided that with some makeshift barricades in front of the balcony door we would stay where we were. We asked the kind gentleman where the safe was to keep our important personal belongings.... It turns out that in these private owned, group rented units, not all of the owners buy safes, so our room didnt have one! So no safe and no locking door! The room was a little cold and so we tried to get the fire going - after a few failed attempts the receptionist explained that unfortunately the fires were a little temperamental... but we finally got it going. We had somewhat given up at this point. The kind receptionist left us to it, and we began to try to settle in. The first thing we noticed was the rooms are quite complicated. There are three remotes but with no instructions to what they do. There are a lot of light switches that dont seem to do anything, and you just got the feeling you were in someones house as opposed to a hotel room which is setup to be user intuitive to a different guest each day if need be. Finally, just as were about to call it a night, the emergency engineer revisited us and put some gaffer tape over a latch on the balcony door which enable the main lock to work when it was closed. (Photo attached) Not exactly ideal, but it seemed secure and so we agreed that would be ok for tonight and they would look at it again in the morning. Im writing this as we try to get some sleep after a long and pretty painful first day in Zalanta, with our investment ideas now very much focused in other areas. Tomorrow is a new day and I really honestly hope I can come back and edit this by the end of our stay which a much happier sentiment.

  

• 421lanad

  24 julio 2020
  Luxury Accommodations and Comfortable for the entire family.

  We spent quite a week, its pricey but made our vacation perfect. We had a living room, dining area, kitchen with all appliances fully stocked, lovely views from our 3bed/3bath Residence on the main thoroughfare -one block from everything we needed. The accommodations are top notch. The luxury living is exquisite from marble and granite countertops and bathrooms to a beautiful mix of woods, textured rugs with a modern luxury farmhouse/ski resort furnishings that you wont forget. The travertine marble floors are beautiful, no detail was overlooked. It was much nicer than we expected and in a perfect location. The hot tub was closed due to COVID19 but the pool was open. Staff were extremely helpful and very welcoming. We usually stay at Four Seasons hotels or The Ritz Carlton hotels but other than room service and a Spa, this has it all and much more private and comfortable highly recommend this hotel.