Yukai Resort Saiki Bekkan

Comentarios destacados

• svl D

  12 agosto 2015
  excellent ryokan

  one of the excellent ryokans i have visited in japan. The food was very traditional and stylish. onsen and the amenities were very good. rooms are clean and traditional japanese style with tatami... view is also very nice. inner garden was stunning at night when the lights on... i strongly recommend this hotel for those who want to enjoy the countryside and the old traditional japan. it may be boring to stay more than 2 nights...

  

• chyzbn

  22 junio 2019
  Full with disappointment.

  Poor service and the things you get does not worth the money you paid for. The nightmare started from getting to the hotel. They offered free shuttle bus service from Kurayoshi station, but have to reserve it before arrival. I sent out my request 3 days before through agency website but no reply until I arrived. I tried to call them 2 days before for literally hundred of times, but the line was either unreachable or no one picking up. Both the agency and my previous hotel tried to call them but came back with the same result. So I ended up spending another ¥470 on bus to the hotel. This huge hotel only has 1 receptionist knows how to speak English but not there all the time. Very unprofessional receptionists who do not even know how to process payment with MasterCard. Both the dinner and breakfast experience was awful, the quality of the dinner was bad, cant believe I paid so much for this half-board stay. Not much food choices during the breakfast buffet, cant imagine this kind of standard is from a onsen hotel. I was charged ¥150 extra for onsen tax which was not stated neither on my agency website nor check-in form. Its not much but the feeling of unawareness is sucks.