Yuamu

Comentarios destacados

• kittywonghk

  14 agosto 2016
  A nice hot spring hotel.

  We use the car navigation but it lead us to the main entrance. The parking lot is on the other entrance and it is a little bit hard to find. Staffs are friendly and can communicate in English. The rooms are large and comfortable, but there are some bugs in the bathroom. Meal taste just general. The hot spring facilities very good and there are two massage chairs. Female yukata is free for borrow. Overall its a quite nice hotel.

  

• danielyong

  06 diciembre 2017
  Big disappointment

  My review will come across as a complaint but hear me out before booking. First of all, I like the modern exterior and interior look of it - heard it has been renovated a few years back. That would be 1 star. I like the service I received during dinner. So personalized. However I also paid quite substantial for a 1N stay (about 54000yen) so there is a certain expectation of service. However, the room is poorly designed for cold weather. It has poor insulation. The heater was of no use as I could feel the cold numbness on my face when I was trying to sleep. In addition, because it was so cold, I walked down to the front desk at 1130 pm and realized there is no one there. There is only a cleaner left and a restaurant chef in the onsen. I tried to ask for a portable heater but all I got was mattress. He said there wasn't any portable heater. However, when I left the hotel the next day, I walked past several portable heaters placed along its bridge. My suggestion is they should install insulation doors like those traditional ryokans. In addition, have at least 1 hotel staff (not cleaner or chef) to man the front desk. Third, please have some buttons for guests to adjust the temperature of the heater - but this may be a fire hazard though. I will definitely avoid the hotel and I suggest you should too unless the hotel staff feedback that they have done the above points. I must say I had a bad sleepless night because it was so cold and I felt so cheated paying that amount to stay in a cold room. I also peeked into other rooms and sadly, they all have similar configurations - lack of insulations. I wonder if I am the only one experiencing this.