Wyndham Grand Plaza Royale Chongqing

Comentarios destacados

• JIAN-YING C

  05 abril 2017
  WIFI Convenient...

  WIFI Convenient position,have a good gym with various facilities.But sometime the wifi is weak.

  

• Philippe1973

  10 abril 2017
  Good facilities but never met a so poor service

  Hotel facilities are nice. Rooms are new. Air con in the room is not working...means there is a temperature controller which is useless as the temperature is controlled centrally for all the rooms....so you will end up having 25C degrees in your room. The worst part of this hotel is the service and it is why I give them 2 stars only. They continuously ask you increase the depodit along the stay. I got to extend my stay by one night, which I did with the receptionist. At 22h30 they called the room asking me to come fownstairs to pay additional deposit. Told them i will do it the next morning. They agreed. Finally the next morning the new receptionist told me there is no need.... All good then.... Back to the room from work in the evening...i felt like room service for dinner and order some food to the reception. The manager called me after 5min asking me to come down to the reception to pay more deposit otherwise they can provide room service...what is this!? First time in my life I face such situation...even in China... Will never come back to this place.

  

• ukf2013

  28 julio 2018
  Well located hotel.

  Location - Ideally located for Chongqing North train station which is just a 5 minute taxi ride or 20 minute walk away (should be less but roadworks currently mean footbridge over main road between station and hotel is closed). Booked as a very quick stopover place on our way back by train from a Yangtze cruise trip to Yichang. Amenities- Unfortunately cant comment on everything because we didnt have time for a swim or meals/breakfast because of late night and early morning trains. Did have lovely drink in lobby bar before our cruise though and set up there was very good. Relaxing area to while away a bit of time. Hotel was clean and welcoming, rooms fitted out well and comfy with all mod cons needed. We also used the laundry service which was a little pricey but excellent and it was very good of the hotel to let us drop it off three days before we actually checked in as we passed through Chongqing on way from train station to our cruise. Collected on return when we actually did spend the night. Staff - some good English speakers on Reception who were welcoming and helpful. Id like to mention Wilson, one of the Concierges in particular because he was absolutely fantastic on the morning we checked out. His English is excellent. Hes also very clever and worked out that we had made a mistake with our onward train journey. Wed booked a cab to go to Chongqing North station again where wed arrived the night before (very nearby), but were actually due to go to Guilin from new station Chongqing West. We hadnt left much time as it was further away so he quickly hailed us a cab, let the driver know of our error and that we needed to get there very speedily. The taxi driver raced through traffic like a F1 driver and we made it with 12 minutes to spare, just enough time to get checked in and on board! We cant thank Wilson enough - the later trains were fully booked, if wed missed our train wed have messed up our whole onward itinerary. Wilson was true star!

  

• grantandwendy

  04 abril 2019
  Wonderful hotel & staff

  We stayed 2 nights in the hotel. I can't say enough about how great the front desk people were and a special thanks to Adam and Emily for their great communication in English. We loved the area as there are so many little restaurants within a short walking distance and everyone was so helpful & welcoming. The hotel itself is beautiful. Our first room was a little on the warm side as noted in other reviews but Emily moved us down to the 7th floor and it was perfect. The rooms are lovely with comfortable beds, great shower and tub. All super clean. We look forward to returning again.

  

• worldlyCanada

  17 agosto 2018
  Outstanding

  The Wyndham Grand Plaza Royale Huayu Chongqing is a fabulous property which is tastefully and luxuriously designed. We had a wonderful two-bedroom suite that had state-of the art facilities and calming design elements. The beds were firm but very comfortable. Evening turn-down service each night included fruit and pastries and housekeeping was always intuitive and on task, adjusting our room according to how we used it. Service during our 4-day stay was highly professional and everyone worked hard to please. The breakfast-included buffet was very comprehensive and melded an east-meets-west food selection. We also had two catered meals in private rooms for a large group which included outstanding food and service. The Wyndham Grand Plaza Royale Huayu Chongqing is what 5-star hotel management should look like. A very enjoyable and memorable stay.