World Golf Village Renaissance St. Augustine Resort

Comentarios destacados

• maria_rc

  02 octubre 2014
  Excellent !!!!

  Todo fue excelente, primeramente el lugar donde está, es hermoso hacer ese camino para entrar entre arboles, una vista increible, te transporta. que decir del edificio es impactante, el lobby es hermoso, las hbitaciones super limpias, el personal de lo más atento. Me quedé sin palabras un lugar para visitar, Volveveré, con mi flia, estuve con una amiga, su hija y su novio que los visite en Miami y me llevaron hasta St Agustine, un lugar con encanto!!!!

  

• Norma G

  07 enero 2015
  Indescriptible

  Tuvimos una estancia en el hotel de 2 noches en el mes de enero, fuimos con unos amigos y la verdad que nos cautivo la limpieza y el lujoso hotel,no paramos mucho en el mismo porque el objetivo del viaje era visitar San Agustín, pero nos sentimos muy a gusto en el hotel y con sus trabajadores, muy profesionales.

  

• Andrea B

  07 junio 2015
  Buen lobby. Buen entorno.

  Nos alojamos en este hotel mientras asistíamos al torneo The Players. En líneas generales puedo decir que estaba bien mantenido y limpio. La habitación, aunque un poco pequeña, era aceptable. Un buen lobby y un entorno muy agradable para pasear y caminar. El estacionamiento muy cómodo y amplio. Lamentablemente tuvimos un problema al retirarnos, cuando hacemos el check out nos imprimen un estado de cuenta en el cual estaban incluidas las dos noches, mientras que nosotros habíamos presentado el voucher del pago efectuado de antemano en nuestro país. Después de explicar varias veces, nos dicen que estaba bien, que no debíamos nada.... Le pedimos a la empleada que nos asegurara que no nos lo cobrarían en la tarjeta que habíamos dejado en garantía, al ingreso, y nos dijo que nos vayamos tranquilos.... A la semana, vemos en nuestro resumen de Amex, el cargo efectuado por dicho hotel!! Afortunadamente se solucionó, nos hicieron el crédito, pero lo menciono porque no debería haber ocurrido.

  

• 19gioo

  18 noviembre 2016
  Muy bonito

  Nos alojamos mi esposo y yo por 4 dias atraves de un grupo de WWP nos dieron una habitación con balcon y vista a la parte de alfrente del hotel. Sus salones de conferencias son grandes y muy bonitos. Todas y sus comidas fueron muy buenas. Sus empleados muy amables y amigables, las habitaciones son comodas, bonitas y muy completas. Es limpio.

  

• eyechip

  27 febrero 2021
  Pandemic? What Pandemic?

  I've been traveling on essential business during Covid and logged nearly 200 nights at hotels since the start in February 2020. Never since the masking mandate by Marriott corporate have I seen such flagrant and ignore violations of mask wearing by guests at any property in the world. The primary violations of this basic protocol was the result of a large (looks like) 100 person wedding party that kind of took over the hotel. They were clearly united in thinking masks were silly. Few wore them, in public areas or elevators. The lobby bar in the large atrium that is just off the check in area was packed with maybe 50-60 people all crowded together with no distancing and no masks. Mind you, it is a bar and they were technically "drinking," but you think the hotel would have at least called for some basic distancing or some sort of crowd control. It looked like a super spreader event waiting to happen. For those like me, trying to navigate around this group throughout the hotel was impossible. What was more shocking to me is the complete refusal of the hotel or staff to do anything. Guest were checking in maskless standing right in front of the desk staff and they said nothing. When brought to their attention they told me, 'It's not a local ordinance." When I pushed that it is a Marriott policy they replied, 'We are too busy to enforce it." Wow. I was forced to fend for myself and even had to block a group of maskless wedding partyers from entering the elevator with me - which resulted in a few not so kind words from them and something about being a "sheeple." Quite frankly, it should not be my job to protect myself from what is a clear violation of Marriott policy in the hotel. To add to it all, they informed me that Door Dash is not allowed to drop at the guest room, "because of Covid." As well, that housekeeping, room service, bell service etc is suspended, "because of Covid." Clearly, Covid is a concern to them when it saves them money. But the most important aspect, distancing of guests and mask wearing, which saves them nothing, is ignored. Covid Theater at its best. To top it off, they have a large open lot with no signs warning of the $10.00 parking charge you will receive. Nor any warning at check in. Nor was I even asked if I parked. It just appeared on the bill. Truly, find somewhere else. I checked out the next morning though was supposed to be there for two nights. I still felt like it was one night too many.