Windermere Manor Hotel

Comentarios destacados

• ChloeKay12

  01 noviembre 2020
  Okay but not worth what we paid

  My boyfriend and I stayed here for 2 nights. The staff were friendly, welcoming and made you feel at home, we could not fault them in any way at all! The main hotel is a lovely looking building, however inside is quite dated. There was a cold buffet style breakfast to choose from which included cereals, yogurts and drinks. There was also a full english breakfast option which was okay but nothing to brag about and not to the standard we had expected from viewing the place originally. We stayed in the annex around the corner from the main hotel. The room was a good size, the bed is nice and big, and the bathroom was a decent size. There's also a nice patio area. The room felt quite dated however and could have been a little cleaner (tissues and used pill packet in the drawers). We understood that due to covid there would be no housekeeping during the stay, but would have expected it to have been fully cleaned prior to our arrival, especially in the current climate. Opting for a place with a pool we were looking forward to experiencing the "heated pool" that was offered. This was potentially the biggest of our let downs, the pool was cold to the point we could only stay in if we were constantly swimming and due to the temperature wasn't a very enjoyable experience. Overall our stay was okay, but didn't feel it was worth the price we payed for our weekend break away.

  

• calebmel

  02 noviembre 2020
  Ok for what we paid

  We booked a Sunday night DB&B special for £89 which was a total bargain. I totally appreciate the hotel is facing yet another lockdown. We live in cumbria and have stayed local in our trips away. I just wanted to leave some constructive criticism. Our bed was amazingly comfortable, best sleep ever! Breakfast was nice and the gentleman serving us was lovely. The lady on reception and gentleman at the bar were also very pleasant. However the hotel is quite dated. The carpets could do with being replaced as could some of the chairs in the eating area. My main issue was the evening meal. We were lucky as it was included in our deal but I feel for anyone who paid the full price for it. We had the roast beef which came with frozen potatoes and Yorkshire pudding.The fruit i had for dessert was inedible. I didn't mention our issues to our waiter as he was rushed off his feet and what could he have done about it? I did however mention it on checkout and the gentleman looked surprised,asked if I'd mentioned it to his colleagues and said he'd feed it back. No apology whatsoever

  

• J581YFtommyb

  05 diciembre 2020
  Simple changes are required

  Positive: Lovely building with plenty of charm Fantastic views of Windermere lake Big Room Very big and comfy bed Beautiful grounds Negative: Breakfast- Packaged eggs Cold room (radiator on full) No hot shower Service- Brilliant apart from the one lady on the night shift behind reception, she was rude and abrupbt in her tone. It's not what you say, it's how you say it.

  

• kazanddazmorris

  09 diciembre 2020
  Great views! Comfy bed! Terrible service and food

  Reception staff helpful and friendly! Clean room and a comfortable bed. We booked in for an evening meal at the hotel. I ordered a panini with sweet potato fries, I dont know how they served this horrendous meal, twice! The waiter in the restaurant had a terrible attitude, I advised him that my panini was rock hard and they had given me potato fries, to which he replied we wont have sweet potato I wouldnt have known this because I wasnt advised. Another panini came out in the same state, this time with dried out and done in old oil, sweet potato. I dont know how a chef can bring food out like that. The waiter was loud, we heard him laughing and teasing us in the kitchen. He was condescending, definitely in the wrong job ,in my opinion. The breakfast wasnt much better. The tv in our room did not work the entire time that we stayed. Definitely wouldnt come back After complaining about my meal to reception, the chef reluctantly didnt charge me for the horrendous meal.

  

• Frank H

  13 diciembre 2020
  Not what was expected for the money

  Booked for dinner b/b but quality of food was very poor unless you like nothing but frozen food even the vegetables. Breakfast was no better although waiter called it a full english it was just scrambled eggs undercooked bacon sausage beans and deep fried hash brown. Bread did not taste fresh milk was terrible and spoilt whatever you put it on. no tomato or mushrooms better quality and choice at Greggs just up the road. We had prepaid for a three course dinner for four nights but after trying two different starters on the first night both flavourless and greasy, main course consisted of a burger and chips but unfortunately the burger had been smothered in a cheap tomato relish that made the bun all wet and although we asked for french fries it was served with normal chips and although we mentioned this the waiter felt obliged to bring the frozen chip packet into the restaurant to show us that it did state french fries on it. Strange marketing. Still we drank our wine and had a couple of drinks but next night was worse A frozen chicken pie that again had no flavour at all and it came with frozen veg and you could have the same chips as the previous night with gravy, After pushing it around the plate for a bit and having another drink we gave up. Next day I went to reception before breakfast and explained that we just could not take anymore of their food I asked if I could pay our drinks bill and that we would just right off the rest of the meals that we had paid for the man at reception looked at our drinks bill and said he would not charge us for the drinks as we still had four breakfasts and four three course meals that we were not going to have. To be fair I did not ask for a refund. It is such a shame as this is a difficult time for the hospitality industry as we all know especially as we are in it but this hotel needs to know where it is going it could be fantastic with some decorating some recovering of the chairs in the restaurant clean the carpets and get a chef in who can cook. We ate at the Queens head in Troutbeck and Hawkshead far superior food and not much more than we had paid at the Hotel. On a positive note the hotel is dog friendly and the room we had was ideal for us with its own doors to the outside and also the location was good for what we wanted its such a shame about the food and state of the Restaurant.