Village Hotel Portsmouth

Comentarios destacados

• Eansai

  08 noviembre 2020
  Nice hotel. Customer service very poor

  I stayed here for one night in October 2020. The hotel itself it very convenient, the facilities are basic but practical and the room was very clean and had everything required. The service was unfortunately very poor. Staff did not acknowledge me upon arrival (chatting to each other instead). I asked could I check in on the app to make it quicker but they said it wasnt working. I had dinner and breakfast in the on site restaurant and both times I had issues. At dinner, even thought it was very quiet, staff forgot my drinks order three times and I had to get up and approach them for attention (not COVID secure). Breakfast was poor quality- overdone eggs and toast. Was told we could have a breakfast bag to takeaway on the menu but then told by staff this wasnt an option. Overall, great hotel, service needs an overhaul.

  

• Sweetpea1964

  25 noviembre 2020
  COVID restrictions limit expereince

  Weve stayed at a few Village hotels over the years, and have enjoyed the concept. We got a 2 night deal so our stay was good value for money. Our room was upgraded and this seemed to mean colourful striped wallpaper, an Alexa and a Dyson fan. The room was so small, barely space to move around the bed, and so dark. Staff were friendly and helpful. On arrival we just wanted a long drink from the bar, they no longer seem to have a bar area, we had to be seated at a table. Fortunately, they were not busy. The dinner menu was a bit dull, but food tasted ok. COVID-secure breakfast was a big disappointed - either continental or cooked and all brought to you wrapped in so much single use plastic. The next day we managed to order only what we wanted, rather than waste food. They should have had a tick list to order items. The hotel is doing its best in these strange times.

  

• georgian712

  04 diciembre 2020
  VERY UPSET

  My boyfriend and I are very disappointed with this stay, the bed which was 2 single beds put together took up majority of the room; asked to get bigger room and to upgrade, they said this is the biggest they have, I would love to see what you actually get in the upgrade if that is the case!! Woke up at 7.30am on a Saturday by the booming music above us. When saying about all of this to the receptionist, her reply was oh sorry. Also, went for a nice meal on the night before, menu was extremely basic and massively over priced

  

• nickimurdoch

  19 diciembre 2020
  Get away

  We use this hotel as a quick one/two night get away thats not far from home. Rooms are tiny but modern & clean. Always book using hotel website to get complimentary parking. Staff are welcoming & friendly

  

• michelleE4255TZ

  21 diciembre 2020
  Worst food ever!

  Never have breakfast. Cold not as ordered. Total rip off, Rude duty manager! Complained and just got told it was only £7.50! Waited 45minutes for service. Breakfast was served not as ordered and cold . Coffee was 1 jug only. I asked for sugar 3 times and was told it would be over. Eventually in a non covid friendly way we had to take from another table I had to go to starbucks and buy something to eat.