Villa Eyrie Resort

Comentarios destacados

• Sirenita134

  28 mayo 2017
  La ubicación del hotel es sencillamente...espectacular!!!!

  Me encantó la ubicación, en la cima del Malahat, con una vista fuera de serie! Las instalaciones buenas, los alrededores del hotel muy agradables aunque todavía están en construcción y mejoras. Para resaltar...la atención prestada por parte de los empleados del hotel...Excelente!. Siempre con una sonrisa y dispuestos a prestar un servicio de calidad. A pesar de que rentamos 2 habitaciones iguales (Master Suite) encontramos diferencias bastante grandes entre las dos. Separadas una de la otra en edificios retirados a pesar de haberlas reservado al mismo tiempo, una con jacuzzi, la otra no. Una con balcón y vista espectacular, la otra en primer piso con terraza adyacente al estacionamiento y con vista parcial- no igual a la otra suite. La habitación amplia, nueva, aunque no está equipada con gel para la ducha tiene un frasco pequeño de shampoo y otro de acondicionador para el cabello. El servicio en el restaurante y la comida...buenos (sin llegar a excelentes). La vista desde el restaurante...WOW! La piscina...muy pequeña. Lo que sí tienen los alrededores de la piscina son sitios especiales para sentarse a disfrutar del panorama, del paisaje, con sillas para reclinarte. Resumiendo...un buen hotel, todavía en renovaciones, con vista espectacular y un equipo de personas dispuestas a hacer que los huéspedes tengan una excelente estadía.

  

• miguels776

  18 mayo 2019
  Buenísimo

  Éste hotel tiene una característica increíble y única, está perfectamente sincronizados con la naturaleza y su diseño. Es pequeño por lo que tendrás la oportunidad de recibir una atención especializada. Por último tiene un restaurante extremadamente espectacular. Tuve la oportunidad de ver unas águilas volar

  

• 325timh

  11 diciembre 2020
  Anniversary Getaway

  We booked the Villa Eyrie for a 3 night getaway for our 35th wedding anniversary in November. We were supposed to be celebrating in Maui but of course due to the current pandemic we had to cancel. Picking Villa Eyrie for our celebration was a no brainer. We have stayed here once before for one night and have wanted to return and enjoy a few more nights, so here was our opportunity. We arrived a few hours early to enjoy happy hour in the restaurant and were told our room was all ready for us - AND that we were upgraded to a lovely suite in the beautiful building at the top, Villa Cielo.......WOW, what a lovely surprise! We had a drink and went to our suite. The room and view were amazing and a beautiful card and bottle of bubbly were awaiting us. We stayed in on the first night and enjoyed our suite and the fireplace and had brought a picnic but the following two nights we ate in the restaurant and again were treated so wonderfully. They had a special table in the window for us on both nights and were just fantastic navigating new protocols. Our entire experience over the three days was fantastic, from the front desk staff, to the restaurant staff, to the staff that brought us ice to our room. We will definitely return again, especially because we are in Victoria and it's a quick drive to get to this lovely location.

  

• DianeE901

  16 enero 2021
  Substandard rather than Luxury Resort

  We stayed at Villa Eyrie for 2 nights in December, in a junior suite to celebrate our wedding anniversary. Our accommodation was a huge disappointment. The suite had a six sided area for the bed, open to a sitting area with a sofa and 2 chairs and a TV. A two person tub, accessed by 3 stairs, was set in a nook beside a closet. The sleeping area had a king bed, but was designed for a smaller bed. As a result, the bed was pushed against one end of the wall and there was only room for one bedside table. There was a TV on one wall, but it was parallel to the bed. A very odd, cobbled together arrangement. Similarly in the living area, the TV and the one floor lamp, were placed at an end wall, with the sofa facing in another direction. There were 2 baseboard heaters and a gas fireplace in the suite - only one baseboard heater was working. In the bathroom, a shampoo/conditioner/body wash dispenser in the shower has replaced individual bottles. The body wash compartment was empty and there was only half a roll of toilet paper left when we checked in and no additional roll. There is only one towel bar in the entire bathroom; no hooks or additional towel bars to dry your towels. The plugs in the sinks did not stay closed. My husband, to keep water in the sink while he shaved, had to get on his knees and tighten the unit from under the sink. It was an easy adjustment but not one a guest should be required to make. There was a closet with rods and hangers but no drawers or shelves or dressers to place your clothes - guests are left to live out of their suitcases in this "luxury" resort. Our dining experience was more positive; the food was excellent. The attention to basic hygiene however, was lacking. When I used the washroom during dinner, the washroom was out of hand towels and the garbage bin was completely full. I let the staff know about the hand towels and when my husband later used the washroom, the hand towels had been replenished but the garbage bin remained full to the brim. I sent a detailed email to the Villa Eyrie after our visit and spoke with their customer service representative. The staff person was very pleasant and acknowledged that our stay had fallen short of their standards and agreed that the furniture and tv placement in our unit did not make sense. She offered us a complimentary night at the Villa in a different room but we have declined this offer.

  

• 122beverlyk

  10 febrero 2021
  Unexpected Treat

  A short while ago I was given an unexpected treat. Dinner at the Villa Eyrie and a real treat it was. With the knowledgeable, helpful and very friendly staff to guide me, I was able to order my dinner that was paired with a selection of wines. And, by the way, if you are still hungry do not talk yourself out of dessert. This was a fantastic and fine dining experience that I would recommend to everyone.