Valero Grand Suites By Swiss-Belhotel Makati

Comentarios destacados

• kck872021

  28 febrero 2021
  Quarantine

  Bedroom quality was good. Just not 100% on the cleanliness. Happy with the service as staff were all very friendly. Food- qty vs price vs qlty, not good. Quality of some renovations aren't 100% either but it's bearable. Except the water part as it kept seeping out of the shower due to poor leveling of the tiles. Sealants weren't neat (patch work).

  

• fmcasiple0508

  02 marzo 2021
  Great Experience

  It was a good hotel. The room was spacious and clean. Food chains nearby and resto. The staff are very accommodating. There is a drug store across the street. The wifi is strong and the bed is comfortable to sleep with.

  

• vibesgud

  03 marzo 2021
  "Disappointed"

  Valero Grand Suites is one of the accredited hotel for Quarantine. My experienced was not good as the other guest. 1st They did not give instructions or note that all the guest coming from the Airport should check-in at the parking lot or at the back of the hotel. 2nd Once you arrived at the parking lot, guard will assist your luggage with no trolley, poor customer service. 3rd When i reached the Lower ground to check-in and while waiting for the elevator, I felt that, PARANG COVID POSITIVE AKO. ano ba yan. Anyway maybe it's Hotel protocol. I understand that. Just want to compare, when I check-in at UAE hotel, I check - in at the Hotel Lobby. 4th When I arrived at the hotel room, the bedsheet was not clean. 5th I will not recommend this hotel to my friends and relatives.

  

• beverlyxj

  08 marzo 2021
  Quarantine Stay

  Thorough cleaning should be done in all areas of the hotel room. Meals should be on time and shouldn't miss any day. But nevertheless, I had an excellent 1 week stay in your hotel! Amazing staffs! keep it up.

  

• Bongski29

  10 marzo 2021
  Need customer service training.

  Effortless front desk on assisting the guest. Room Service orders cant get correctly. Orders been repeated twice to front desk and room service but still incorrect. Excuses were made by person in charge for the shift that he is not responsible for previous shifts mistakes.