Val di Luce Spa Resort

Comentarios destacados

• 13D6

  24 marzo 2018
  Great location but not a value for money establishment

  The hotel is located in an idyllic location very close to the beginner ski area which made it convenient for me. Booked a two night stay half board and was disappointed by the services available. After a day of skiing, it would cost one 20 to use the pool and sauna facilities. Even when paying, children are allowed to run around making a lot of noise unattended which doesn't make for a very tranquil experience. Bar area is small with not very comfortable couches to lounge in and the only mid day snack they serve are mini frozen pizzas and ham and cheese sandwiches. All in all it was a pleasant experience but not worth the money paid for the hotel.

  

• Fittravels37

  30 diciembre 2018
  Poor experience

  Beautiful location but poor hotel and terrible service. Im very well travelled and I would never recommend this hotel to anyone now. Firstly the staff are not well trained, no personal service and attention to detail. Very bad internet and they dont care, in fact any feedback they dont want to know. Gym is basic but very hot with no air conditioning. Booked a ski lesson for the morning and despite turning up in reception an hour early to get ready, I was late because they dont give you any directions or informattion pack on where to go, just terrible, we walked everywhere and kept asking. If you want to use the sauna, steam and small pool it costs 20 euros each for basics facilities with children running around - my gym at home is better! Breakfast buffet is just the worse!! Cheap horrible quality food and lack of choice - Avoid! Dinner is 3 star - Id recommend eating out. The staff are too laid back and some come across lazy. Rooms basic, such a shame to have to write all this but its the truth. However, location is stunning but for the cost, I would look elsewhere.

  

• PaulJ2600

  01 enero 2019
  Disappointing and not value for money

  This is a functional hotel, the management run it their way, but there is no guest experience what so ever, service is very poor, the reception staff are badly trained. The beds are uncomfortable so we have all slept poor, awful mattress and pillows. Be prepared to come back to your room in the evening to discover no toilet paper and tissues, we had to call reception to ask for more. There is no complimentary water in the room, you have to pay. There are no tea and coffee making facilities either which was a real shame. We were on half board (dinner), on the 3rd night we discover the poor quality salad and dessert station we have been having which we assumed would be included in the half board meal supplement, you have to pay extra, it's not included. We were here for New Years Eve, 6 course meal starting at 9pm, the food was poor quality overall and took forever to be served, and the last order was being served just after midnight! Cheap sparkling wine was the only drink we were given to toast the new year, despite paying an additional supplement for this evening. Not enough staff and they don't look happy. Internet is very poor quality, so expect to be without wi-fi often. Their response is we are in the mountains so we have bad internet, say no more. The gym is around 20 - 25 degrees heat, you will be hot just entering, no AC. In fact the hotel is just hot generally. The food is below average. They charge 20 euros each to use the pools, sauna and steam surrounded by children. Even if you book a 90 euro spa treament, you still have to pay to use the sauna before. Great location, but choose another hotel to stay.

  

• adrianatribin

  11 enero 2019
  Very good choise!

  The hotel is comfortable and has an excellent service. The rooms are very spacious and clean. The slopes are very near and our kids loved them. The breakfast is good. I would recomend it! For a family plan is perfect! They have their own skii rental and a shuttle that takes you to the slopes in case you dont want to walk. They also have a discount rate with the skii school.

  

• Explorer768970

  28 marzo 2019
  Good relaxing spa

  We did not stay at the hotel but took advantage of the spa to relax after a day of skiing. The atmosphere is relaxing, they provide you with towels and robes, dried fruits and fresh green apples as free snacks and some fruit infusion as hydration beverages. Two were our favourite feature: the pool under the glass pyramid with its different sprays providing good massage and the outdoor heated pool that you can access from the inside whirlpool thru a glass sliding door!! Cool! What was not really cool, the day we went, was that there were too many kids jumping into the pools and no parent od personnel was controlling them. Nice sauna and Turkish bath as well.