V8 Hotel

Comentarios destacados

• firyana

  21 julio 2019
  Best hotel

  Stayed there for 3 nights. Best decision ever. Room is clean. Bed super comfy. The pool is the best as they have kiddy pool with slides for kids. That way parents can enjoy their swim. Check in was a little slow. But surely i will come by again soon. Wonder if they offer in room birthday decoration though

  

• Deividz

  10 agosto 2019
  1 night family trip

  Pros 1. Car park provided. 2. Kids like the Swimming pool. Probably the saving grace of the stay. 3. Location around has many eateries. Cons 1. Wifi is virtually at a snails pace. Unbelievable for a hotel in this era. 2. No pool towels. Need to bring your room towels down. My kids were freezing after shower even though we called housekeeping the min we got back. Poor planning. Not guest focused. 3. Paid extra for breakfast but should have just had it at the many choices within 5min walk. Even worse, aircon vents were dripping water. Not sure why restaurant staff only cleaned part of it. 4. Gym is old and barely usable. The KSL hotels are way way better than V8. Yes, I havent added the 4/5 stars hotels yet. For families thinking that this is a great hotel to chill, please check recent guest pics instead of hotel pics. I should have gone to Natural hotel for a family room instead....

  

• CherylRamas

  29 octubre 2019
  Lack of customer service and responsibility

  We booked a family suite for 2 nights. We have family in Johor so we travel there quite often. Having stayed there before, we knew that the location itself is good, with many eateries around. It is a 10 min drive away from big shopping malls. The suite was spacious but not very clean. The sink had a bad stench which I suspect could have come from the sink being clogged up. Our package included daily breakfasts from 7am to 10am. On the first morning, we had breakfast at the ground floor cafe at 7.20am. As my husband was settling our young kids at the table, I walked over to the buffet line to get some food for my kids. I had a bad fall as I realised that the floor right in front of the buffet table was very wet. The floor tiles were smooth so the wet floor was very slippery. I asked the server why on earth the floor would be this wet at this hour, knowing that it was breakfast timing. He didnt reply and quickly mopped the floor. My husband went over to look and was equally shocked at the state of the floor. They quickly proceeded to put a blower to dry the floor. My husband approached the reception to look for the manager and was told that he would not be in till after 1pm. The pains started happening that very afternoon as we were out. I started bruising on my lower back, my right foot and thigh. We asked the hotel if they had any hotel doctor and was told no. They also said that the hotel manager and f&b manager was different so the hotel manager would be unable to assist. I went to the nearby doctor who suggested that my bruise was bad and would be better off going to the private hospital. Meanwhile, all the hotel said they could give us was a complimentary dinner buffet which we declined. We also did not go to the buffet breakfast at the hotel the next day. Till our check-out, the hotel made NO ATTEMPT to check on my condition nor offer any other resolution. The hotel is not customer-centric. I would not recommend to stay here anymore given our bad experience. Easily one of our worsts hotel stays in Johor.

  

• Lyn T

  03 noviembre 2019
  Poor Housekeeping

  During my telephone reservation, I had requested that the cleanliness of both the junior suites I had booked be ensured because of our medical needs. Though I was given the assurance that this would be looked into, we were extremely disappointed. During check-in, I reiterated my request and the FO lady assured us the housekeeper has checked and was waiting at the rooms for us to highlight areas that might need further attention. The housekeeper was indeed visible once the lift door opened but hastily pointed towards the direction of the rooms and vanished. We went into the room and found dirt, strands of hair in the toilet (weren't visible on carpet flooring so I cannot ascertain if the living / bedroom areas were vacuumed). I tried calling the housekeeping department repeatedly to no avail and we then had to clean up the place ourselves. Before heading out, I had informed FO that there wasn't anymore tissue paper and requested for some. Returned to the room and saw an extra roll of toilet paper instead. Tried calling housekeeping but to no avail and went personally down to FO then headed out of the hotel. Returned to the room again to find another toilet roll instead of the tissue paper. Called housekeeping and you guessed right! Called FO and reiterated the words Tissue Paper 3x and I was relieved the tissue paper was finally delivered. The toilet is really dirty - plenty of visible stains on the toilet bowl, walls, glass door, basin, sink, flooring and shower area. My skin cringed being in that toilet. Pillows had an awful stench. We ended up taking our own towels to lay above the pillows. To confirm my suspicion that the room is only cleaned on the surface, found greasy stains in the fridge and a feedback form from a previous guest still in the hotel's folder meant for guests. We survived on antihistamines to survive the poor hygiene of the place and my husband's asthma was triggered as a result of the dusty and dirty conditions. My daughter who was in the other room was scratching till the antihistamine took effect while my mum who was in that room too found it hard to sleep well because of the smelly pillows. It's no rocket science as to why I gave up calling FO / housekeeping. We had originally planned to stay in JB for 2 days but booked the suites for a night to try it out first and are glad we did so. The location is ideal for our needs and thus we wanted to give V8 a try, especially since we learnt the original nationality of her owner(s). Terribly disappointed though and sincerely hope the hotel will improve as I am confident that it's certainly more deserving than this if the feedback falls on the ears of the right people.

  

• JackySNN

  18 marzo 2020
  Good hotel

  We stayed at the hotel one night in 2019. Our room's big, nice & warm but the bathroom smelled not very well sometimes. Staff were friendly and useful but minus point for the boring breakfast. Thank you.