Urban by CityBlue

Comentarios destacados

• kaym1258

  04 diciembre 2019
  Very disappointing service

  The Service has deteriorated significantly since my last stay and no one seems to be the least bit bothered. Transfer arrangements were a mess. They KNOWINGLY used milk that was off to make soup for lunch. The WiFi doesn't work for more than 5minutes at a time.

  

• Alenyo_468

  10 enero 2020
  Fast Internet

  A new hotel in Kampala with fast internet.The Restaurant service is fas. Rooms are clean and good with modern facilities e.g IPTV. Submit restaurant has a perfect view of the City.You should always try this great hotel in town.

  

• Escape662478

  16 enero 2020
  Mediocre

  This is one of those hotels that is not fantastic but is also not bad . The service from Staff is good,the rooms are functional and basic. The biggest disappointments were the WIFI and Breakfasts. The wifi kept dropping and I was moved to another room as 202 had no wifi except at the door. The breakfast (at Cafe Mambo) is however a huge disappointment. There is no real cold buffet and only the basics are available. The juices and waters available are luke warm not very pleasant. The hot foods on offer did not look appetising at all. In honesty I had a cup of coffee and chose to pay for breakfast at another restuarant. While my stay was pleasant enough this i not a hotel I would put on my #1 list. My note to the management: treat your breakfast staff to a breakfast at one of the larger hotels, this will give them an idea of how short they are falling of the standard. Also there is no facilities to add a gratuity for good service on the bill. I feel this is important as it does encourage waitrons to up the standard. A special mention to Hannington, your service was impeccable and You are an asset to Cafe Mambo.

  

• kenc

  19 enero 2020
  Definitely past its best.

  We've stayed here before. First time was good, second time not quite as good. I wrote a big review of the place. So, you can imagine that I was very surprised to find that this year I could stay at the Kampala Serena for less than I paid here last year. We booked a room for a relative and on two separate occasions we came her to eat a meal in the restaurant Café Mamba. It was disappointing. We discovered that the enthusiastic staff that were here last time had all left. There is still no sign of any management of this place whatsoever and the areas around the pool are now starting to look a bit tatty where the sunbeds have been moved exposing large patches of bare earth. The food was not the best. They have new menus but they contain all the old meals. Surely it could have been an opportunity to change the items on the menu. We had drinks in the bar. My wife had a glass of wine that she thought was awful. I tried and agreed it was bad. So, she ordered a more expensive wine. On a hunch, I had a nagging suspicion about this place so I walked up to the bar where the barman was pouring the wine to find he was pouring it from the cheap bottle that we had already decided was bad. I caught him out. He then started blaming the waiter for having told him to give us the 'house wine'. But, I bet you the more expensive wine would somehow have found its way onto our bill. And, thus ends our four year relationship with this hotel!!

  

• Ross10001

  09 febrero 2020
  Great Staff. Weird Infrastructure

  Best thing about this place is the staff. They made special orders for my room service. Everyone was kind, courteous and polite. The issue is the hotel layout, with every room overlooking the pool and restaurant, there is no proper quiet until 10 or 1030pm. Impossible to think. Also, wifi was functional but not reliable for important international live correspondence.