Trump Turnberry

Comentarios destacados

• BeanieC

  21 febrero 2014
  Slightly underwhelmed

  My family and I were really looking forward to our stay at the self catering apartment after reading the positive reviews but, unfortunately, we left feeling slightly disappointed. Pros: Spacious, warm apartment with great bathrooms and bedrooms; Comfortable beds; Swimming pool and changing room facilities were very good; Great golf courses with very helpful staff at the clubhouse; Access to a playroom within the hotel, although the rather wide target age range of 0 - 12 doesn't quite work. Cons: Unpleasant smell upon entering the open-plan kitchen/dining/living area. We immediately contacted the hotel to see if we could change apartment but was told that that was not possible. They eventually sent a house-keeping staff who came with a can of Febreeze. Needless to say, I sent him away as I was not prepared to breathe in chemicals on top of whatever was causing the smell; Disappointing views with the main view from the living room looking over several gas storage cylinders; External appearance of the buildings indicated a lack of good maintenance eg peeling paint, condensation within double-glazing; Some oddly placed items reflecting a lack of good planning, eg tumble dryer randomly sitting in the main hallway, large bin in the dining area as the kitchen clearly could not accommodate it. (The bin was placed on a carpeted area, which could possibly explain the smell from previous spillage around it?); No outdoor play area for toddlers/young children; TV/DVD player/docking station really not user friendly - ended up using our computer to watch our DVDs; Had to pay for wi-fi, which is unusual for a 5-star resort; Poor access from hotel to beach, with the beach having a surprising amount of litter. Probably better for families with older children (ours are 2 and 5). Otherwise, not much to do within the hotel or around Turnberry, especially during low season when there are far fewer activities provided by the hotel.

  

• 19lesleyl

  02 marzo 2014
  Great self catering accommodation with access to Turnberry Hotel

  We stayed with friends for a 4 day break in February and had a fabulous time. The apartments are extremely spacious and very well equipped for self catering. The lovely open flame gas fire was a welcome bonus at the end of the day. We used the spa every day which was lovely and quiet midweek. Shame the joint sauna was out of action but not too important. The staff were wonderful especially a lovely door man whose name I've forgotten,an older man who had full regalia including feather cap ( apologies for what is no doubt the wrong title! ) he made a six year old very happy with a wee gift bag and was very entertaining. He was happy to have pics taken too. We ate in Tappie Toories after our husbands played golf....we were the only ones there very late in the afternoon and the lady behind the bar was extremely accommodating. We all had steaks which were fabulous and fairly reasonably priced for being part of Turnberry. Our husbands played both Kintyre and Ailsa and loved it! ( even the 50 mile an hour winds on the Ailsa! ) Large supermarket is only a few miles way for stocking up and the views from our apartments were amazing,as was the view from the hotel and spa! I would definitely recommend! There's a local restaurant nearby where the food was amazing....huge portions and all freshly made. It also had a huge selection of ice creams,cakes and chocolates for sale along with other goodies. The place was newly reopened and was absolutely spotless! It was so good we went back twice for lunch.it's called Johnnies Souter Inn. One small gripe was slight issues with the apartment not being totally clean...fireplace not cleaned,and inside cupboards too. We also had to call for dishwasher tablets,loo roll and bin liners....very very minor point though and they were delivered very quickly. Would definitely return!

  

• KINGSKNOWE

  21 mayo 2016
  Second visit and almost as good

  We spent four nights here. The inside was very spacious and had everything one might need although as we were making meals a larger choice of cooking pans would have been helpful. Warm and cosy which was just as well as the outside temperature was rather low for the time of year. Minor niggle that the TV did not work to start with but as we were on holiday it did not really matter. Changing the electronic keys without notice might have been a problem but a member of staff put it right very quickly. All the staff were very good and helpful. The Spa was excellent and not busy. I suspect that once the Hotel is totally refurbished and the lodges are likewise it will not be much better although the outside needs a bit of attention.

  

• Sandsn

  04 mayo 2016
  Great Break

  Fantastic apartment - realistically the upper half of a large detached property. The rooms are extremely spacious and well furnished. Car parking is right at the main door. We loved having all the comforts of home 3 TVs, dvd player, dishwasher etc as well as 2 safes and 4 ironing boards!!!! The apartment was in need of a little TLC - broken floor tiles in all bathrooms and the double glazing units were the biggest disappointment as we could not see through the windows for the condensation. The view over the golf courses and towards the lighthouse and Ailsa Craig was amazing but the windows were boarded shut. Getting enough air into the property was therefore also an issue. That said I believe the apartments are to close soon to be refurbished and I'm sure that they will be given the same attention to detail that the hotel is currently receiving. The spa is fantastic - with the pool sharing the same view to sea. We did not eat in and I would recommend the Souter's Inn a couple of miles up the A77. The food, atmosphere and setting are fab (Thatched cottage). We took the ferry to Arran for the day. It was well worth the trip. The hotel offers 2 pitch and put courses which are free for guests and they are quite challenging and great fun. Altogether a great relaxing break.

  

• CulturedBacillis

  06 abril 2015
  Dated, spotty, but with potential

  Prime location with very good but aging facilities. Service is very spotty - WiFi and HVAC were subpar - heating did not work very well and staff did not respond despite repeated requests. WiFi supposedly supports three devices/acct but did not. Cooking kit in kitchen was rather anemic and well used/rusted. Plumbing was fine and adequate. Excellent setting right across street from courses. Access to hotel is a "plus", albeit the services and food are grossly overpriced, especially given the new ownership's record of overhype and underdeliver.