Tru by Hilton York

Comentarios destacados

• tjk11

  01 noviembre 2020
  very clean and friendly

  The hotel is super clean and the staff at night and in the morning were very friendly and helpful. Nice modern rooms,comfortable beds and again very clean. The room had a small fridge which was handy. Big tv and good heating

  

• jb_cournoyer

  15 febrero 2021
  Very Clean and a Great Location - Modern Hotel

  The Tru by Hilton was a great hotel. I traveled with my 8 year old for a competition. We stayed one night and we were pleasantly surprised. I am a Hilton Honors member and the contactless check in was great. No need to stop by the front desk and we just went right up to our room and used our digital key. Room was very clean, very modern and fit our needs. You could tell the team is taking COVID seriously by the way the room had been left. Sticker on the door, hand wipes near the remote which had been cleaned and labeled. Bathroom was spotless! You could smell the cleaner (A good smell!) The room is small but that is the point. No closet (we didn't need one) and a small fridge. King bed that was comfortable with lots of pillows and a giant TV. What I love is the amount of plugs in the room that are accessible. With iphones, ipads and an iwatch, we need them. The bathroom was fantastic, shower cleaned and newer. The only small issue is the shampoo, conditioner and body wash bottles hanging in the shower. You are told to squeeze gently...to which my daughter could not do to get anything out. It was a hard squeeze. The breakfast was safe and sanitary. Gloves were put out and paper bags encouraging a "grab and go". Plenty of options. Plus, there's a Sheetz right across the street. This was everything we needed it to be and we felt safe and comfortable for the night we stayed. We will be back should the need arise. I wouldn't stay anywhere else.

  

• tammichilds

  23 febrero 2021
  Racially Insensitive and Tone Deaf Staff

  Our family (8 families total) visited this location Feb 2021 for a weekend getaway on the slopes. After we returned, a few of the adults decided to come to my room for a quick night cap before bed. We talked and laughed for a few minutes before we received a knock on the door by front desk staff. Without any fair warning or previous conversations, the front desk staffer Leanne came to our room, spoke condescendingly to us as if we were children OR subservient people of color, and said we were making too much noise, and (I quote) If I have to come here again, Im bringing the law. Please note this was our very first interaction. Up until this moment, no one mentioned anything about the noise neither by phone nor in-person. If we were too loud, a simple call would have sufficed and calling it a night wouldnt have been an issue at all. Needless to say, in this current climate when black and brown people are being senselessly murdered by police in situations just like this, her actions were completely tone-deaf, insensitive and unnecessary. There are hundreds of ...while black videos online that document how police across the US have been urged to investigate Black people for doing all kinds of daily, mundane, non-criminal activities. After she left, we did what adults do...and wouldve done if we wouldve received a call about the noise went to their respective rooms and went to bed. Once they left, myself and a family member went down to have a conversation with Leanne because those uncomfortable conversations are absolutely necessary. We hoped that the conversation would raise some level of awareness. But instead, Leanne continued to be dismissive of our experience and justify her behavior. I am extremely disappointed, but not surprised this has been our reality for a very long time. However, it would be beneficial to engage your employees on racial sensitivity so they will know how to better engage their guests, both equally and respectfully.

  

• Mspertty

  24 febrero 2021
  Terrible Customer Service

  I stayed at Tru by Hilton in York, PA over the weekend. I will say that they followed all CDC protocols, the rooms were very modern, clean and the staff created a very nice experience for myself and other guests until the change of shift Saturday night 2/20. Up until then the staff was kind and inviting. LeAnne took it upon herself as the ONLY staff member working overnight to visit our room and advise us of the noise complaints to our room. I have stayed at Hilton brand a number of times as a silver member and have never experienced a staff member knocking on my door as a warning for a noise complaint, usually it's a phone call. To my surprise LeAnne not only visited our room, but also threatened us with "The law" if we were not compliant with her initial warning. Her warning was particularly troubling as a Black guest. I even asked LeAnne if it was common practice to threaten all guests or only her Black and Brown guests with "The law" on the first warning. LeAnne had no coherent answer. Despite COVID I have continued to patronize the Hilton brand, however this racist experience has me second guessing my decision to do so. I find it highly offensive that hotel staff is completely tone deaf about the status of our country and Black and Brown peoples as it pertains to law enforcement. I couldn't help, but think that one of my nephews were about to lose their life behind the threat of hotel staff returning with "The law". I kindly reminded LeAnne that "The law" should NOT be her first recourse of action in dealing with any guest, let alone Black and Brown guests. At this point I have lost all faith in the Hilton brand as this is not my first instance with racism! Hilton needs sensitivity training, I AM A HUMAN BEING and I refuse to be treated less than, especially when I am spending my money. This review won't be for everyone, but my hope is that you consider how this brand is treating ALL guest and you make an informed decision about how and where your money is spent.

  

• racanfan3

  07 marzo 2021
  Good Stay

  Stayed here for a Hockey Tournament this past weekend. Staff is friendly and welcoming. Rooms were great, just the right size for one person. Clean . The only negative for me is there are no places to eat close by,