Treetops Resort

Comentarios destacados

• philwI951BJ

  17 enero 2021
  Make sure you ask questions about everything

  The person that booked our family was not informed, shortfalls 1) we rented 2 sets of skis for the day our family of 6 was to ski, and they did not inform us that we had to schedule them 48 hours in advance. Long story short, they did not have rentals for my wife or daughter. No rentals over the whole weekend to even move our ski day, they refunded the rentals and 2 ski passes 2) you have to schedule pool time. We did not know this until we asked the front desk upon arrival 3) the pool time we did get scheduled was at the other lodge, not the one we are staying at 4) we were told that the couch in our room was big enough for a 16 year old to sleep on. Our 7 year old daughter could not fully stretch out. Fully understand that COVID-19 has changed the overall experience and the resort has to work within the restrictions, however, the lack of information, miss information was frustrating. We still would have booked the trip, but if we had all the information it would have been much better. The staff was very friendly. The resort is fun. Just need to better train the people booking.

  

• beckyloyer

  19 enero 2021
  Awesome winter getaway for our family!

  We booked a long weekend as a Christmas gift for my sons, 5 and 6. Filled out an inquiry form on the website and they were quick to reply, Kayla went above and beyond in tailoring the package to fit our needs. The checkin process through the app was seamless, and we were pleasantly surprised with how large the room was, with a beautiful view of the snowy woods and the indoor/outdoor pool. Staff was welcoming and friendly, and we had zero issues with any of the experiences we booked (sleigh ride, dog sledding, pool time, and snowshoeing). The property is beautiful, highly recommend this as a Michigan winter experience! Book your experiences early, we booked two months in advance to ensure we could get our dog sledding times. This is how awesome the staff is- our oldest lost his camera in the snow, which we didnt realize til we checked out. They responded back and assured us they would search for it!

  

• pdiddygirl

  23 enero 2021
  BEST TUBING...EVER!!

  At tubing, Adam (the tubing hill master and best Tree Tops employee!), gave us the best entertainment for the second year! He spun us so fast! We laughed and laughed! Great time had by all. We will be back!!

  

• K4958VUkatiew

  09 febrero 2021
  Dont stay in room 1136 in main lodge.

  We stayed in room 1136 in main lodge. The room was beautiful and we were super excited to stay until 6:30 am when the worst noise woke us all up on a startle. It shook our floor and sounded like there were 10 bowling lanes underneath us that hit a strike at the same time. It happened every minute for a half hour, then stopped for about fifteen minutes and then started back up again. Our family was there to ski, and we were super tired and needed to sleep in, however 6:30 was too early. I called the front desk to ask about the horrible noise coming from our room and was told it was the hot water heater warming up . Front desk clerk just giggled and said she can hear it too and she is sorry. This room should NEVER be used until that hot water heater is fixed or able to warm up quietly. It is not acceptable that our family had to wake up and listen to this noise instead of sleeping. I also dont appreciate the front desk response.

  

• Angela M

  01 marzo 2021
  Girls snowshoeing weekend

  We had a blast at the resort. The staff is so friendly and accommodating. We stayed in the main lodge on the second floor. Our room was very spacious with two queen beds and two sofas. The balcony was a nice surprise. We went on the Snowshoeing feast Saturday morning. Our guides, husband and wife, were very friendly. The food was good and the scenery spectacular. Later we booked an hour for Extreme tubing. So-much-fun!!!! You dont need to be a kid to enjoy tubing. This was our first time at the resort and already talking about going back. Thank you for such an enjoyable weekend.