Travelodge Inn & Suites Gatlinburg on the River

Comentarios destacados

• katyuska1204

  13 marzo 2016
  Excelente, no dudaría en volver.

  Las habitaciones son como lo muestran sus fotos, amplias, limpias, acogedoras, bien organizadas, bien equipadas, para el precio superó mis expectativas. Balcón compartido, pero sin problemas, con vista al rio. Bien ubicado. La atención del personal es muy amable. No dudaría en volver.

  

• 237ernestt1234

  01 enero 2021
  Everything is broken

  Upon check in they had no keys, told us that the sofa sleeper allegedly broke that day and we would have to use a roll away bed . The room stank, had water leaking in from the ice machine and the furniture was all terrible . Broken chair, table legs broken with sharp edges exposed. Very disappointed. The breakfast is also just a pile of Otis Spunkmeyer muffins and green a bananas.

  

• lacielu0112

  02 enero 2021
  ROACH MOTEL...BEWARE!

  If I could rate 0, for wasting mine and my tired familys time- I would. Were now driving straight through on our road trip because of these scammers.... Upon check-in, the attendant didnt have a mask on. He was behind a plastic barrier, so I let it slide. My daughter had to go to the bathroom pretty badly, as we were arriving from the road. The attendant said they didnt have one in the lobby, which he then decided we could use the bathroom off of their normally opened breakfast/concierge area. We should have left then as the bathroom that he did let us use had beard hair all over the inside of the sink, as though someone is using it as their personal grooming bathroom. Got to the room with my husband and 3 kids and it was pretty dirty. We were exhausted from driving 13 hours, it was late, and really still looking forward to seeing some of Gatlinburg the next morning, so I let it slide- we only really planned on sleeping and then heading out. I took one of the rags and wiped down the whole floor, counters etc and called it a day. The shared balcony also had a door handle that looked like it had been broken into, but I shoved the chair in front of it. Got up an hour after getting into bed to a roach crawling across the bathroom floor. Packed up and headed out immediately. Different front desk person, who was masked thankfully, stated he would need to speak to manager for refund. He called me back within minutes of leaving the hotel stating that he got the charge refunded and that he understood, was sorry and was hoping himself that management would start taking this problem seriously. Hes probably the only thing worth any weight at this place- he should really consider finding a different job where he could have pride in the establishment hes representing. DONT risk it! Dirty, filthy...but...you do get a view of the river! (Ha!) Serious note though...they arent abiding by any COVID cleaning protocols, I can guarantee you that. ALSO, the photos you see here of the property arent real or are old AF.

  

• wilsonv677

  09 febrero 2021
  Not a Sure Stay

  A real disappointment. Hotel was dirty anywhere you looked, corners filthy and the floors very sticky. Incredible but true, the front desk person greeting was to not call her because all instructions were given upon arrival. In the first room we got, the toilet wasnt working properly so we had to be changed and to an even dirtier one. We never saw housekeeping even though I requested them to come clean twice, so we asked for a disinfectant spray and clean the room ourselves. What they call breakfast included consisted of small bottled water and granola bars that have been sitting there for a long long time. Expected Best Western to be better than this. Not giving zero because its not an option. Would never stay here again and I DO NOT recommend it to anyone. Finally, to the management of the hotel and the Best Western people; dont reply this review with an automatic response and do something about it. Its urgent.

  

• 211hankh

  06 marzo 2021
  A Two (not 3) Star Hotel Trying Harder

  My wife and I stayed here even though we saw the reviews that noted it was struggling a bit. We got what we paid for, which is good value if you understand it is a two star hotel, in the process of fixing itself up. Most important: our room with king bed had newish carpet and the bed/pillows were comfortable and at the end of the day, thats what we cared about most. The front desk clerk was attentive and pleasant.