Toya Kohantei

Comentarios destacados

• an12an

  09 junio 2019
  Room filthy dirty, onsen nice

  The room was the dirtiest room I have seen in Japan. It was a Western style room, although we asked for Japanese style, and it was not lakeside. I wonder if this makes a difference. It was really dirty. If it had been a one-star hotel, I would have thought they could clean it better but ok; for a relatively expensive three star, it was really very dirty. That being said, the onsen was very clean and the outdoor part had nice views of the lake. The dinner and breakfast were both good. I believe they have one dining area for Japanese and another for non-Japanese, and because we were with Japanese people, we ate in the Japanese section.

  

• Meijean C

  23 junio 2019
  View is good and that was it.

  As in the title. The food was so-so, there were no numbers to call for room service, no hair dryer available and part of the wardrobe was stained in my mother's room. Would not recommend unless you are desperate for a decent view of lake toya.

  

• SEKWU

  25 agosto 2019
  The room is very old and tiny never stay again

  I have been to stay at Lake Toya many years ago, and I have been looking forward to the hotel in Lake Toya. Check in at one pmI didn't expect the hotel to give the Internet customer a poor and rating room 851. The room was not only very narrow and small, the carpet was worn out, the sofa was dirty, and the phone was an old-style rotary phone 20 years ago. It is hard to believe that such a dilapidated room would cost US$220. Ask the counter why the room is different from the photos on the Internet. The service staff answered that it was just a web photo. Seeking assistance from the hotel duty manager at 8/23 pm, the manager refused because he show did not understand English. It is hard to believe that the manager of a hotel does not understand English or deliberately pretends not to understand English? I am very grateful to a service person who speaks Chinese for his assistance in translation. After continuous communication with the counter, the counter later took out the key of Room 606 and told me that this was the type of room I originally ordered on the Internet. I dont understand why the hotel was arranged at the beginning of the stay. What about the 851 room type? (The room in the west building is dilapidated, and the room in Dongdong is refurbished) In Japan, the price of a child under the age of 12 is cheaper, but the hotel charges the adult's expenses, which is really unreasonable! Although the hotel later let me upgrade the room type with the cost of adult and child , it has made me completely untrustworthy to this hotel! It is a pity that the beauty of Lake Toya is beautiful. Check in85120$220 8/23 606851 ( 12

  

• V1110UBpaulm

  03 octubre 2019
  Hotel of differing standards

  My wife and I stayed in October 2019 Pros Restaurant staff were very helpful. I loved the restaurant layout and service. It is cosy and traditional without being at all intimidating. The dinner buffet was excellent. I have read previous reviews and perhaps the quality has improved. Our room had a beautiful view of the lake. We had a small Japanese style seating area which was great. The fireworks are fantastic. Would love to see them again. Cons Room was smoking when I had messaged and asked for non smoking. I suspect the website contact us form may not have worked. Room quite smelly due to the smoke. Bathroom tiny. I could sit down but certainly not very attractive. Breakfast was ok but not as good as dinner.

  

• ChrisLai08

  18 diciembre 2019
  Comfortable

  Sleep on Tatami in the floor. The hot spring is excellent. Not too crowded and easy access to amenities inside. Good view to lake Toya. Buffet was ok but not many choices Nearby to drug store and 7-11. The only cons is that the toilet is extremely tiny around 4x4 Apart from that everything is fine.