TownePlace Suites Houston Westchase

Comentarios destacados

• Hector1935

  23 abril 2018
  Muy recomendable en todo sentido

  Estuve alojado una semana en el hotel y ciertamente no tengo mas que excelentes opiniones de todo. El personal que atiende es super amable y siempre dispuesto a ayudar, yo destaco principalmente a Paola y Raquel que me han ayudado en todo lo que necesité. La habitación muy cómoda con cocina completa, heladera con freezer, y todo lo necesario si una persona desea comer o prepararse un café. Internet gratis y muy buena, aire acondicionado con termostato automático, Direct TV. El hotel tiene un mini shop con productos congelados, bebidas, gallletas y a muy buen precio. Los dias de semana hay un transporte que lleva a los pasajeros hasta tres millas y los pasa buscar sin costo. El desayuno también muy bueno, y tienen café todo el día! Hay una muy amplia playa de estacionamiento. Lo recomiendo sin dudas y si regreso a Houston allí estaré

  

• Queences

  29 agosto 2020
  Has seen better days

  Still a great hotel with awesome location and friendly staff, it has been greatly affected by Covid. They do their best to keep the hotel clean but recent occupants have left me to desire more. The management is certainly receptive to feedback and attempt to rectify it as soon as possible. I love staying here as I have written in my previous reviews, and I certainly hope they get back to the level they used to be at. Something for me to reconsider

  

• PinkPlumeriaTraveler

  09 diciembre 2020
  Thanksgiving Weekend

  Terrible rooms! The bathroom door was damaged it looked like they tried to patch it up and the bathroom towel bar fell down when I gently put the towel back. I also found a broken cologne bottle was in the drawer it stunk really bad! Im not sure how they missed that! The room was dusty and the freezer was dirty. Maybe I am just used to staying in a clean place but the next day I went to buy cleaning supplies because I couldnt live like that. Its a shame Marriott used to be nice. Last time I stayed in the nearby Holiday Inn, that was much better. I only went to Marriott for the full kitchen. I wont be staying here again!

  

• lithom252

  11 enero 2021
  Decent hotel but lacked advertised amenities

  The room overall was clean but severely lacked amenities for a suite with kitchen. There was no coffee maker, one was promised but not provided after requesting from the front desk. There were no drinking glasses and there were not any pots or pans. Given only the availability of a "grab and go" cold breakfast this is disgraceful. Since we were only there for 1 night I didn't press the issue. More trouble than it's worth but it would have been nice to be able to pick up a few items at a local grocery for a hot breakfast.

  

• mistyr298

  18 febrero 2021
  Marriott kicked a family and their 2 dogs out during an Arctic storm.

  Three days ago Houston had an unprecedented winter Arctic outbreak. Texas had two major winter storms, and for the first time in history, was placed under a winter storm warning Statewide. My family and I moved to Texas for a job, we had secured a room at the TownePlace Suites by Marriott Houston Westchase. Our room lost power and water the first day the storm hit. We asked if we could be moved to a sister hotel and we were told they will not do that with no explanation. I explained it was dark in the halls and I asked for a flashlight, I was informed there is not enough flashlights for everyone. On the second day of the storm, we were notified by the staff that our family and our 2 large dogs had to evacuate the hotel in one hour. We explained we have no family, no place to go, essentially we would be homeless! We were told there were nearby shelters that we can try to call. I was in a panic since I was completely new to Houston and no guidance. We scrambled to get as many items as we possibly could, in the dark, on the second floor, and without any assistance. We carryied our things down the stairs, literally in complete darkness. Mind you, I have 2 kids and 2 dogs, it was exhausting. I asked management for a flashlight again, and again I was told no. But, I had seen staff with a flashlight and thankfully the maintenance man let me borrow his. I could not use my phone since I was unable to charge it due to no power. I noticed the staff was secured with items but the guests were left to figure it out. All of our perishables in the fridge were rotting, over $200 worth of food and condiments. The guests had no way of getting food or water since the entire city was shut down, but the staff brought a bbq grill and plenty of food and beverages for themselves. They literally had a bbq downstairs in the lobby telling guests it was for staff only, if there was any scaps leftover, we could then have some. My family, and I left, desperately driving around the city in treacherous driving conditions, looking for a gas stationthat was open. We only had a quarter of a tank. Finally, we found gas an hour out. We drove to a nearby shelter only to find out, they were all at capacity and would not take pets. My children were hungry and had to use the bathroom, I had to find a wooded area just so they could relieve themselves. It was pouring down freezing rain, ice on the ground, and completely terrifying! All the hotels were not taking any reservations. We drove to multiple locations. Thankfully, after making multiple posts on social media, we were able to secure a place. It was still without power and water, but it was shelter, and we wouldn't have to separate from our pets. Our 2 dogs are rescues, they couldn't handle being separated. Marriott put us in a very bad situation, we were just thankful we found shelter and were together! I understand there are unforeseen circumstances that was out of this Hotels control. However, how they went about it was completely unacceptable. They put our lives in danger by throwing us out. Besides being forced to leave all of our possessions, we were essentially homeless and without any shelter. They could have put us in another Marriott that did have power, or help us find a shelter, or offering us food and water, or a way to see like giving us one of their flashlighs! But they did nothing, absolutely nothing. They only offered us one night compensation and that was after I had to ask. I think they should have a protocol for these types of situations at bare minimum. My family could have been in car wreck, or died from exposure to the temperatures. We could have ran out of gas and literally been stranded, no phone, no water, no food, in freezing temperatures. 36 people have died so far here, this is very serious! Marriott, this is completely unacceptable and there should be some responsibility taken.