TownePlace Suites Goldsboro

Comentarios destacados

• Companion58419456819

  08 marzo 2020
  Never Again!!

  A better experience is just 500 yards down the road. We booked a four night stay and left after the first night. At check-in we were told they didn't have the room we reserved. Eventually after conferring with another employee they found a double queen for us. We went to get the luggage cart and found one broken cart. I couldn't believe that a Marriott property of this size had only one cart and that one needed to be replaced. The halls were not clean nor was the elevator. Each clothes closet had broken shelving laying on the floor of the closet. After returning from dinner we found the chairs and table in the room spotted with a sticky substance. When we closed the bathroom door it was apparent that the housekeeping staff didn't clean behind the door. There was an accumulation of dust on the cove base and small pieces of trash behind the door. Just after going to sleep we heard the door to our room bang the security bar and someone yelling "Hello!!", "Hello!!" I went to the door to see what was going on and found the desk clerk at the door. She asked "When did you check into this room?" I told her that she had checked us in that afternoon. With that she turned around and left. Not sure what that was all about. We checked out the next morning and went to Hilton's Home @ Suites just down the road and had a wonderful experience at a property where employees care about their guests. Newer property, clean halls, elevators, rooms and a great staff.

  

• 3menda

  16 mayo 2020
  Dirty

  This hotel reserves less than one star. They have zero concept of hygiene.Starting with check in, Room number was handwritten on a sticky note. No amenity gift was offered at  check-in, not even bottled water. Messages via the Bonvoy app to front desk went unanswered. Regarding COVID-19 Marriott 's website says: "In guest rooms, we have elevated our rigorous protocols to thoroughly clean all surfaces with hospital-grade disinfectants. And we will be placing disinfecting wipes in each room for your use". That was not the case at the TownePlace Suites Goldsboro. The room was visibly dirty. Food stains on doors, red stains on night tables, slimy stain on dining table as if juice drops were let to dry. It was clear that these surfaces had not been cleaned at all despite Marriott's claims of rigorous cleaning protocols. There were no disinfecting wipes in the room. Doors had dirt, stains and scuff marks. Some had yellow, slimy stains that resembled that of egg yolk. I was told breakfast would be from 6-8 am as "Grab & Go" bags. This was also advertised in the lobby. At 6:40 am next day we were told to come back at 7 am. At 7 the front desk attendant went to the back and came with breakfast sandwiches she appeared to have prepared herself. She handed them wrapped in plastic food wrap not in bags, nothing to drink. As a Titanium member I am very familiar with Grab and Go Bags but I have never experienced something so careless. When I addressed it to the front desk, I received a rude and condescending response and excuses that the "food truck arrives tomorrow". COVID-19 was used as an excuse but it is precisely because of COVID-19 that a hotel should be providing properly prepared Grab and Go bags instead of handing out sandwiches on plastic wrap directly into a customer's hand. Nothing to drink was provided or offered although the hotel's mini market was fully stocked with drinks. This hotel's handling of breakfast is unacceptable regardless of any COVID-19 limitations. The treatment of guests is substandard and the lack of overall cleanliness makes me want to forgo my Titanium Elite status and NEVER step on a Marriott property again. I contacted Marriott and they opened a case number saying the property will contact me in three days. It has been five days and the hotel never contacted me, just like they never responded to messages I set via the Bonvoy app. Do yourself a favor and do jot stay at this property.

  

• susejk

  07 agosto 2020
  Brief stop on way to beach

  Sorry, Marriott you need to pick up your game at this hotel. Very poor housekeeping, broken furniture in the room, TV needed reset from previous guest, bathroom had broken toilet paper holder, carpets was worn and dirty... This hotel is off our list for places to stop and relax before heading to our final destination

  

• CMBTraveler19

  29 agosto 2020
  Superior Staff

  I've been staying here since July 2019 and its always a pleasure. The manager, Portia, is ALWAYS such a delight and she is so hospitable. She is always speaking with the guests (greeting each one she see's by name), making sure my stay is accommodating, and truly goes above and beyond for each guest she encounters.

  

• R W

  20 noviembre 2020
  Not up to Marriott standards

  They had no water available for guest, even with a Walmart across the street. Light was broken in bedroom and electrical outlet did not work. TV did not work in living room and they had 3 landline phones but none of them worked. There was no luggage rack in either bedroom and no where to put luggage but on the floor or bed. The carpet was torn and in bad shape outside the bathroom. Heat/AC was very noisy in the hallway outside of our room and ran continuously. Breakfast was not good at all and extremely limited as they were out of most items. I complained to the girl at the front desk and she said I'll see what I can do, but we never heard back from her. Another lady was working in the morning and she had no knowledge of our complaint. If this is Marriott's new standard, I'll be looking for a new chain to patronize.