TownePlace Suites Detroit Canton

Comentarios destacados

• cjbaskin

  19 julio 2020
  Absolutely Unbelievable

  Where do I start... First lets start with being discounted about applying our Marriott Reward points to the stay.. When we arrived to the room it was absolutley filthy beer bottles, trash, and stinky... The room had not been cleaned for new guest (not really a big deal things happen) and they moved us to a new room. Now here is where things get interesting to say the least. The guest above us sounded like they were playing soccer game. I notified the front desk and they assured us they would take care of it. However, it only got worse and when I went to the front desk to address the issue I was accused of trying to get some money back (we never once suggested anything of the sort) and was told we wanted to punch the front desk worker by the way I was standing.. I assumed it was because i was a black male and communicated that. Now get this... Billy suggeted he was more African than me ( I know hard to believe right) if that was not enough he suggsted if we wanted to continue to stay in the hotel this conversation was over,, The other guest continued to party like it was 1999 and even after I called a fourth time nothing was done. I informed Billy I would be speaking to his superior he informed me his family owned the hotel... Crazy huh..

  

• mhannan21784

  20 julio 2020
  Very rude and racist customer!!!

  I always stay here when I travel, the rooms are always nice, the service is ok and the area of the hotel is nice as well. Not perfect, but a good place at any rate. Well this past weekend I was on my business trip to the area as usual, with everything going on in our world today I was a little hesitant about staying at a hotel again, but its business and my career so..... so, Im at the front desk asking for an extra towel, when I see a gentleman with the most angriest look on his face. Hes calling the front desk man like hes his dog for one. Snapping his finger, standing with his chest pumped out and complaining and speaking loud enough for the people outside to hear. He had some issues with his room and the guy gave him another room that I heard and witnessed, as far as I could see how the man was able to handle this customer was a miracle. I would of lost it, I know its a business and its his job but thats the problem in our world today. We as people talk down to one another and make demands and treat each other as animals instead of brothers and sisters, were all equal, were all brothers and sisters and kids of god and we all bleed the same color. This man, he immediately went to the race card, he was the only person talking about its because Im black right, and I was there and witnessed the whole situation with my own eyes. Why do we have to bring up race always, isnt there enough racism in our world today as it is, why must we go to the race card always. Does racism exist? Absolutely, 100 percent, I have witnessed it myself in my lifetime on several occasions, but this was not about race or color or ones skin color. It was about a customer who was upset with his room situation and could of been easily handled without shouting and yelling and names calling or defying ones ethnicity. Keep in mind, this man was drinking while hes telling the guy at the front desk that the people upstairs are being too loud, with his chest out and while hes yelling and being hostile. Now, nothing is wrong with having a drink, we all do it right? But to come and start shouting, being rude, calling out ones race or your race about your room and some loud noise was just insane to me. I cant believe we as humans talk to each other and disrespect each other so much nowadays. We need to come together more than ever with Covid 19 and all the police brutality, the racism and the violence over something that was just an easy fix, just upsets me and makes me think that I am scared for my children and the future that lies ahead of us if we dont make some tremendous changes with how we treat, talk, handle and care for one another. Lets come together as one, and stop all the hate and racism. Its hard for one to do it, its actually impossible, but if we come together as a whole Nation and back one another and treat each as how god intended us to do, then we can make the change necessary for us and our future children and family to have a good and safe life for them. To show them it doesnt matter if your white, black, Chinese, Arabic, Muslim, Christian or yellow. We all are human beings and brothers and we all are equal. Its time we come together and end this nonsense like I witnessed this weekend. Thanks and have a great day and love one another always like their your neighbor, brother, sister and like were one and on the same team.

  

• RF48111

  29 julio 2020
  Comment From Similar Hotel

  The intent to cause financial harm (by slander or otherwise) IS A FELONY. Marriott It is a superior product. The reason why there is a turn around time regarding service recoveries is because an investigation takes place a determination is made based on factual findings. The other major reason why it can take 3-5 business days is to filter out frivolous complaints. My heart goes out to the GM of this hotel because I think some of the comments on here are malicious and provoking: the people who write them should be ashamed of themselves. Hotels aim to satisfy the guest not comp everything for free for experienced manipulators. Habib's replies are insightful, reserved, and honest. It might be a good idea to have a do not rent list. Hope this helps.

  

• Corey F

  12 octubre 2020
  Unethical Management

  My brother works for Marriott and I get a family rate for non-business, Leasure travel. I booked a room the past weekend with my daughters and I to play in a softball tournament. Once arrived at 10:30PM I found out they had cancelled my room without any notification to me. They had no idea why we were coming into town as I booked online but cancelled my room unethically because they didnt want to accept family rate. I booked again right on the spot (so not sold out) and they still cancelled saying I have to pay some athletic rate. Total crap, our team was not there nor we were with any group that was. We travel all over the country for years and never had this happen. They refused to call Marriott or their area manager. Unethical greed here! Stay away from these crooks!

  

• K D

  24 febrero 2021
  Worst Hotel at Which We Have EVER Stayed!

  We always stay at Marriotts and have a fairly high member status within the Marriott points reward system. They are reliably clean, well-kept, and offer outstanding service. This TownePlace Suites was what we imagined a low-grade motel would be like. Below is a list of everything that was wrong: *First impression: unplowed parking lot (all the other hotels around this one were nicely plowed. *Our floor smelled of either ethnic food (no restaurant on property) or weed. *Kitchen & bathroom floors were sticky. (Not so of other Marriotts during COVID.) *Hallway carpet was dirty. *Frayed carpeting in room *Carpeting in room not clean--many stains & spots *No dishwashing liquid or dishwasher detergent in room (How were all the utensils, etc. getting cleaned???) *Base of the TV stand was badly, visibly damaged. *Refrigerator was wobbly. *Corners where walls met were badly in need of repair and paint. *Bathroom floor was dirty in the corners. *Clocks in the kitchen appliances were not set to correct time. *Floor lamp was wobbly. *Sink faucet was loose. *Hook in bathroom was loose. *Only 1 of 2 track lights in ceiling was working. *No plastic bag was available for laundry. *Middle drawer of one nightstand wouldn't close. *No "Do not disturb" sign was available--had to make our own. *There was sticky goo on top of one of the nightstands. *No soap for shower *There was soap scum on the shower soap holder. (Apparently someone had soap!) *Exhaust fan in bathroom not working. *Ice Machine was disgusting! *All but one time there was no one in attendance at the front desk. One time the person who looked like she was supposed to be there was in a corner on her cell phone. *Except for our initial arrival, we were never greeted or even acknowledged. Twice we waited 5 minutes for someone to come to the desk. (The first time that happened, no one came so we gave up.) *When we left, we were not asked how things were or how our stay was. Unheard of at a Marriott! We had 2 pre-paid nights and stayed the first night because we were tired and didn't want to research an alternate hotel at that point. We checked out the next day (early) and rather than asking why we were doing that, the front desk person only pointed out that we would not get the rate for which we had paid. Never bothered to ask why we were leaving early. Very unfriendly staff! My husband called Marriott as soon as we left and they were great! Apologized and agreed that the hotel was not up to Marriott standards at all. They opened a case file for us and said we would hear back from a manager. This was on a Friday morning. By Monday afternoon, my husband hadn't heard from anyone so he called Marriott back. They were again, very apologetic and said that our case had been closed because the manager of the hotel told them he had indeed connected with us! Wow! Lies on top of the terrible experience we had! Marriott gave us extra points because of the delay. The next day the manager did email my husband and apologized but was full of excuses, about the snow, about COVID, and something about "good thing we don't live in Texas!" Well, it snows in Michigan every year. That is not an excuse. We have stayed in Marriotts throughout the pandemic and not once was any of them dirty, in disrepair, nor did we receive horrible customer service. The Marriott name has absolutely NO BUSINESS being on the front of this hotel! (We did finally get one night refunded but with all of the excuses, we felt the manager could have done better.) I am a teacher and my husband is in customer service. Believe me, we will be spreading the word!