TownePlace Suites Austin Northwest

Comentarios destacados

• eulisdelvalle24

  20 agosto 2018
  Visita de verano

  Excelente hotel para viajar con amigos, tienes tu propio espacio. Tiene buenas instalaciones, centros comerciales cercas con centros de comida rápida, acceso a las vías principales, mucha variadad en lo que quieras hacer.

  

• ariadna1910

  22 agosto 2018
  Excelente servicio

  Muy buen servicio, la atención del personal es sorprendente..... los cuartos muy limpios, la atención en recepción es muy buena y el área de desayunos está muy bien. Buena atención y excelente ubicación del hotel. Sin duda alguna un gran lugar para regresar y hospedarme.

  

• bendr2013

  07 noviembre 2019
  Good business hotel

  Great staff, clean spacious room, relatively inexpensive, and near eateries. Parking is free. Plus, a convenient free shuttle service to anywhere within 5-mile radius. I saved a bunch (about $250) on car rental for staying here two days. Uber/Lyft from AUS airport to here takes about 25min with light traffic. Cost is about $30 one way, $50 if rush hours. Hotel staff, especially Hana, goes out of her way to help guests, especially with the popular and busy shuttle service thats challenging to schedule all trip requests. Breakfast is free with the standard continental, waffles, cereals, and fruits. Id stay here again.

  

• 270trisht

  10 febrero 2020
  Worst customer service by hotel manager

  Let me start by saying we stayed at this location while moving and going thru some stressful personal situations.. my partner went for a walk smoking and brought back the can he ashes his cigarette in without thinking and threw it in garbage in room. I was mediating with an incense in the room on the nightstand. The next day we got hit with a $256 room damage fee since the housekeeper seen the ash of the incense and said it was heavily smoked in. First off if the room had been smoked in the alarms would have went off, which they DIDNT. I called to speak with the manager and he was rude, condescending and completely unprofessional! I am a business traveler that is on the road 80% of my time and even in the worst hotel have not experienced that level unprofessional conduct. There are so many other hotels and options in that area I would encourage you to explore them and avoid this place as long as he is in charge, his management style is reflected in his staff.

  

• naddame

  14 agosto 2020
  Disrespectful & Shameful

  I just realized why I'm so upset again the initial thread in this email is you stating "Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I understand how inconvenient the water issue was, that's why our Assistant GM and myself offered to move you to a different room a few different times during your stay. I know you we could have provided you the comfort level you have grown to expect with Marriott. " You are Blaming me, holding the paying customer in contempt for poor business practices. I wasn't even informed until Sunday evening at 9:30pm that your maintenance man couldn't fix it until Monday so at the very least 2 of these nights are absolutely on TownePlace. The other two nights I guess might be my fault since I have deep rooted fear and anxiety issues that inhibit me from a normal pattern of life and refused to move to the room you were treating with ozone to mask the smell of water damage. I absolutely Love to Write and My Best Friend and Rabbi has been insisting that I do so more often... at least he will be pleased. Shalom