Timbers Lodge

Comentarios destacados

• Butterflykave

  07 diciembre 2020
  Hotel has hidden charges and lies

  I called 2 weeks before my vacation I had other bookings but due to covid we had an unexpected death so I called the number for a reservation we travel with our pets and they have a 2 pet policy but I called and asked if we could bring our puppy because of the above issue. I was told it was okay and they would make notes in our reservation. Then when I booked the hotel it was supposed to be 55$ a night but with the pet expenses of course it was more. I prepaid and was told all good. I get to the hotel and then am told its an extra 75$ a night for the pets and I told them I had already paid and then speak to the supervisor "Juliet" who then told me i can only can have 2 pets or I had to leave the hotel. I told her not only did I call once but twice to confirm. She did not care, she said I didn't call and talk to the hotel when I did, that they would not help me in any way or form I had to leave. I was lied to, cheated, and kicked out. Stay away from this place.

  

• Cmowery93

  16 diciembre 2020
  Stole my money

  My car broke down on the way. After calling 19 times, a representative said he would change my night and email me the confirmation. I got a notification from my bank and I got charged for ANOTHER night. I called up there (13 times before someone answered) the very rude lady told me I was lying?! And that my reservation was for today no change no refund. I asked that at the very least the DUPLICATE charge be taken off. She said I didnt charge it twice but we got your money you can either come or not criminals you cant charge twice for the same thing. Also charging my card before Christmas when Im literally stranded with a broken down car... wow! Terrible service and scan artist.

  

• 419whittneyb

  31 diciembre 2020
  DO NOT STAY HERE!

  I gave this hotel one star, only because the lady at the front desk (not the morning shift supervisor) was kind and listened to my complaints without the ability to do anything about them. Otherwise, I would have just left it blank! First, there seems to never be anyone on duty who has the clearance to do anything besides book rooms. Not even the supervisor who was absolutely of no help and RUDE! The first night we stayed, I complained that there was a sewage smell in our room and a the sink gurgling loudly in the middle of the night, anytime anyone in another room flushed or took a shower. Then, we started having issues with the upstairs toilet. It wouldnt flush and the water ran all night. After letting them know, they sent maintenance in our room while we were away. We came back to the smell of an air freshener that masked the sewage smell and toilet that flushed but would run continuously until you jiggle the handle. It broke once more and my husband just fixed it himself. As if that wasnt enough, the downstairs stopped working and we called for them to tell us to come get a plunger. On their website, they have it listed that they offer a continental breakfast. With us having four kids, this was one reason we decided to stay at this particular location. We went down to get breakfast only to find they only offered grits or oatmeal and they had make it for you. When the manager returned, I expressed to her our concerns about how their website was deceiving for stating they offered continental breakfast and in fact, they do not and perhaps they should specify that in their amenities description. In this same conversation, I told her about the frustration we had with the plumbing since weve been here. Her words were I cant do anything about the breakfast. As long as we offer you something, it is considered continental breakfast. As far as the plumbing, I can have the maintenance go back up. I expressed that this was not enough considering what we experienced and what we paid for a 5 day stay. She said do you want to leave?!! Huh? Do you want to leave?! I took a very long deep breathe and told her that was not an option, as it was the day before New Years and we prepaid for the room and we planned to leave Friday (in two days). She said she would talk to the owner. Again, she is a supervisor/GM and she cant make the appropriate accommodations for a customer, nor did she seem to care. I didnt bother to bring up that in 5 days, our room was serviced ONE TIME, to give us fresh towels and take our trash. Later, we received a phone call saying we got a $50 credit. However, the room is already paid for so that was no true. We return to our room to find the ceiling from the loft leaking water and the floor is full of water down stairs and upstairs. This just added to the problems and again, no one here to help us! I emailed the owner and he still has not responded. Attached are pictures. I wouldnt stay here. You would be better off sleeping in your car!

  

• Inantit

  02 enero 2021
  Worst please to stay in PF

  Nasty rooms and the owner is HORRIBLE! No hot water -only warm and only for the first shower, everyone else in your family gets a cold shower or you stagger showers for hours and leave your room at 2pm each day.... Outlets dont work Peeling paint This room is NASTY! Hair in every drain Hair balls under furniture and behind toilet Food in carpets Filthy!