Thermae 2000

Comentarios destacados

• Mayte_RS

  11 octubre 2015
  Bonito lugar para relajarse! :)

  Es la segunda vez que venimos a ese complejo y no decepciona. Buena comunicación para venir con bus 51 :) Recomendable para pasar unos días relajado en contacto con la naturaleza. Buena calidad precio. Limpieza y mucha variedad de servicios!

  

• Valdineia L

  14 octubre 2018
  UNA ESTAFA!!!!!

  Hemos planeado passar un fin de semana en este hotel para celebrar el cumpleaños de mi pareja. Hemos pagado habitación de 200una noche +2 masajes de 60 por persona.. Hicimos la reserva y en la página ponía que la el checkin era a partir de las 14 h con lo qual no s hemos tomado con tranquilidad ya íbamos en coche desde Bélgica. Al llegar en el hotel ellos nos dijeron que el masaje no era posible pero si que nos iban a cobrar igual porq teníamos que haber llegado a las 13:00 pero en ningún momento ellos nos dieran una cita con el horario justo para los masajes, y tampoco quisieran cambiar para el día siguiente. Total un cumpleaños de mierda gastar casi 400por una noche para nada. Nº tienen ningún tipo de respecto por sus huéspedes...

  

• Deletrea

  21 enero 2020
  Nice, clean, pleasant and quiet

  Nice hotel, clean, friendly staff, quiet rooms (view on the hills). Complete breakfast, nice restaurant Pure for dinner. We went to the adjacent wellness facilities, a bit outdated. Parking space, however, 14 eur per night as a hotel guest??????

  

• Jasper_vd_Schoot

  16 febrero 2020
  Surprisingly disappointing experience

  This was probably one of the most unexpectedly disappointing holiday experiences for us in the last couple of years. We had booked a 2-day stay with a 50-minute wellness massage in the Valentine's Day weekend. Obviously, the place was crowded, but what do you expect around the 14th of February. However, due to circumstances we couldn't arrive and check in at the original hour (while making the reservation, the website asks you to indicate an estimated time or arrival) and since the wellness massages, for which we paid a considerable extra amount of money, had been planned not longer after our indicated ETA, the hotel called us up to tell us that the massages would be cancelled and our money would not be refunded. Nobody had warned us that the massages had already been planned at a certain time and that therefore we absolutely had to be on time in order to make use of them. The reservation e-mail didn't mention this either, and yet we were treated as if this situation was completely our fault. As a 'compensation', the hotel offered us a workshop 'how to give a massage', which we accepted, since it was the only valid compensation they were willing to offer us (the other one was a session on a massage chair... come on, seriously?). We simply felt cheated. Additionally, the food wasn't that great in restaurant Senses (we didn't try Pure, which is supposed to be the more high quality establishment, since they were already fully booked when we were there), the room was okay, but not brilliant (also, the carpet in the hallway was dirty and clearly needed a cleaning), the staff was friendly and generally accommodating, but in some instances clearly didn't master their languages, even though Thermae 2000 hosts a huge amount of French, German and English speaking customers (the workshop was given in some seriously broken English, which just seemed amateurish and out of place). In short, the place is not bad, but expensive in comparison to what it has to offer. And of course, the feeling of having been cheated out of our massages dominated the rest of our stay. We won't be coming here again any time soon. Would not recommend.

  

• Stay663273

  07 agosto 2020
  Two night stay

  I stayed at the hotel for two nights. The check in took quite some time, but they were very friendly. The first afternoon we enjoyed the baths very much. We went out to dinner and to the casino. The room had a portable airconditioner but it didnt really work. What I really missed was a mini fridge as it would have been nice to enjoy a cold drink (it was really warm). The room was clean, spacious and I loved our little terrace. The shower worked well too and at the end of the day I drank a nice cup of coffee on our terrace. The first morning at breakfast I was quite disappointed as I had informed them beforehand (reservation, e-mail as confirmation and at the check in) that I was vegan. The lady at the buffet told me the lettuce was vegan . I went to the reception afterwards as I was going to stay for another night. The next morning they had soy milk, butter, yoghurt and fresh fruits! The fruit they had the day before was not fresh (they apparently buy it in buckets). I had expected a wellness center like this to be a little bit more prepared and to have more healthy options (like fresh fruits), but they really made up for it the second day. They view is amazing though and I liked being able to have breakfast in my rope. The saunas were really nice and we had a great second day at the spa. Due to Corona they didnt have the scrub salt available. Perhaps an idea would be to have some sort of indication (like flipping an image of a person when you go in or something) outside of each sauna so people can see how many people are in there (corona restrictions), without having to open and close the door, as looking through the window was tricky too. The many chairs and lounges were amazing and I can definitely recommend the mojito! The next morning at check out there was a very long line (all the way outside) and it took quite some time before I could check out. Again the staff was really friendly. It was a nice and relaxing experience.