The Westin Tianjin

Comentarios destacados

• Rolorca

  14 febrero 2015
  Buen hotel pero mal restaurante

  Buen hotel, piscina techada enorme, buen servicio y habitaciones lujosas. La ubicación es buena pero no importa mucho porque la congestión de la ciudad te impide movilizarte a menos que lo hagas dd madrugada.

  

• irenefU8342NG

  05 junio 2015
  Lujo y elegancia

  La verdad es que tengo muy buena opinion de este hotel. Estuve 2 meses alojada por motivos de trabajo y se está realmente bien. El personal es muy amable, habitaciones muy grandes y confortables, el gimnasio muy bueno, la piscina impresionante, tiene distintos restaurantes (muy recommendable el buey con teriyaki y nueces de macadamia). Además, tiene un bar/pub Qbar, con música en directo todos los días. Sin duda si tengo que volver a Tianjin, iría allí.

  

• 808tkn

  26 junio 2019
  Needs Improvement Quickly

  Revisited after 2+ years and not even the same but really going backwards. Not a Smile at Check-in & telling you the Executive Floor Cub benefits - very unlike any other Bonvoy hotels. Had early breakfast at Ground floor restaurant as Club lounge opens at 6.30am... wow.. too early for staff (6.15am) all wearing a sour face & Chefs (at least 3) were ignoring what ever request you make and the "White" uniform almost Yellow with stain ...in acceptable at all . Mr GM please wake-up ..

  

• thieved

  14 noviembre 2019
  Not recommended - You're just a number to them

  I CANNOT recommend this hotel AT ALL. I stayed here for 2 weeks in October 2019 for business travel. It's nice enough (looking) on the surface, but their service and upkeep are severely lacking. Firstly, things just don't work. In my first room, neither my safe nor my refrigerator worked. I complained about it on three consecutive days; finally someone fixed the fridge, but the safe never worked. On the third day, the air conditioner stopped working. I complained again for multiple days in a row (I believe it was also 3), each time being told by the phone assistant that the AC was broken and an engineer could not come to fix it yet. By the fourth day, I was pretty suspicious of this...a huge hotel should be able to afford a mechanic to fix their AC within an hour's notice, let alone 4 days. After complaining once again to the front desk, they told me that the AC was actually not broken, it was INTENTIONALLY turned off for the entire hotel, because it was "cold" outside. To be clear, it was in the upper 60's each day I was in Tianjin, and the sunny side of the building got HOT during the day. My thermostat in my room usually read somewhere between 32 and 34 degrees C, which is 89-93 degrees F. I was sweltering at night; could barely sleep with just boxers on and no covers at all. They refused to turn on the AC, told me they could "open a window". If you've never been to Tianjin, I should clarify for you that it is one of the most polluted cities in the world. There is no way I wanted a window open all night, every night, so that I could be sucking in pollution for 8 hours while I slept. They eventually offered me a room change, which sort of worked for half a day, but it was still incredibly hot. Then they brought me a fan, which did nothing but push the hot air around the room. AC is described on their site as being a standard commodity in every room...so why on earth would they shut it off for the entire hotel, especially when guests are complaining it is hot? After some time I told them I wanted to check out early, due to their inability to resolve the heat problem. They told me that my company had already paid the 2 weeks in advance, so they had my money....essentially that I could check out if I wanted, but they weren't going to refund me any of it. Wow. To clarify again, I work for a MAJOR international company, one who spends a lot of money at hotels for our many employees each year. I couldn't believe what I was hearing. I called my company and asked them to try to rebook - they called the hotel and the hotel manager literally screamed at our agent for trying to rebook. This is the kind of service you're getting at the Westin Tianjin - once they have your money, they don't care about you at all. You're just a number to them. Even if they are destroying their future prospects with a giant company's contracts. On top of all this, there were all sorts of little inconsistencies that you just don't see at well-run hotels. Some days my soaps/shampoos would not be replenished, even when completely gone. Some days I didn't receive a bath mat. Some days they put a top-sheet on my bed, other days they just put a comforter. In my first room, the wall HDMI port worked, in the second, it was half smashed into the wall and didn't function at all. Overall, this hotel added a LOT of discomfort and stress to a 2-week long international work trip. Precisely the opposite of what a hotel is supposed to do. Most of the employees here are quite nice, but watch out for anyone who might be in contact with the manager - essentially the front desk and people on the phone. You're better off just staying somewhere else altogether.

  

• Alex7962342

  05 diciembre 2019
  A letter from your loyal guest

  Dear Westin Hotel Tianjin, Warm greetings from your loyal customer. Thank you for the fabulous service all the time. Especially, I am very grateful to Jenny&Will for the cordial hospitality they accorded me at the executive lounge. I felt intensely sorry with that I couldn't remember their names before. But, their professional support and patient assistance were indelibly engraved in my mind. This is my last stay in 2019, and I'm looking forward to our next meeting. It is because of your existence that the wintry winter in Tianjin could make every guest feel a lot warmer. At last, I wish every staff a very Merry Christmas and a happy New Year! Sincerely yours, A Loyal Guest