The Westin Sendai

Comentarios destacados

• chiizukeekinat

  08 marzo 2020
  5 star comfort, quality, and service

  Our room had a fantastic view of Sendai and on a clear day, we could see the famous white statue of Daikannon in the distance. You can practically sit against the window to take in the view while enjoying a drink or even a store-bought bento from a nearby conbini :) The room itself was clean & bed was more than enough for two people and there was plenty of room to walk around. Staff were very helpful & friendly as well. I would definitely stay here again if I return to Sendai.

  

• Anon A

  14 mayo 2020
  Excellent customer service

  Unfortunately, I did not stay at the hotel as my flights were cancelled, but all my contact with the hotel has been excellent. I had a non cancellable booking at Westin Sendai which I cancelled last Friday using Marriotts COVID 19 Cancellation Policy. I cancelled it with Marriotts central reservation group and e:mailed the hotel as a courtesy. Marriott said it would take up to 90 days to refund to my credit card, which I was happy to accept given that it was originally non cancellable and Marriott were being very fair with their policy. The refund arrived last night in 3 working days. A very impressive response from the hotel. Before booking I contacted the reservations team at the hotel to clarify some details and ask for advice. They were very helpful and responded instantly. Thank you to Mizuhara-san and Harada-san for all your help with the booking. It gives me confidence to rebook once we are back to normal.

  

• MagnolieNW

  28 septiembre 2020
  Disappointed and not recommending

  14 Honestly, i am rather disappointed with Westin Sendai. I believe the services they currently offer including the breakfast buffet, are very limited due to the coronavirus crisis, however, I, unfortunately, would not recommend Westin Sendai if the quality remains as what we have experienced even after the coronavirus crisis. I believe there would be a lot of alternatives in Sendai, such as Ryokan.

  

• saikou

  27 octubre 2020
  Great value for a beautiful hotel

  Very modern, clean, and upscale. The rooms are on the top 10 or so floors, and from our 31st floor we had an amazing unobstructed view. Sendai itself is quite a pretty, green city so it was a superb place to take it in from. The restaurant and excellent spa similarly have amazing views. Beds are superbly comfortable and we slept fantastically - better than home even. Service is excellent. My only small misgiving was the included breakfast - it was relatively limited and bland for a hotel of its size / level, and remained the same through our 3 day stay. The main dish was eggs (scrambled, sunny, or no-topping omelet), and the buffet was small. However, dinner was great the one night we ate there, and surprisingly good value. The official website won't let you reserve a room for 2 adults and a child, but they happily accepted our reservation over the phone including an extra bed. Overall I'd highly recommend the hotel and will definitely stay again when back in Sendai.

  

• JustinSendai

  30 diciembre 2020
  Professional as Always

  The Westin is known for many things, particularly their high service. From curbside arrival to departure, The Westin Sendai held up to the brand's high standard. I felt welcome and the service was genuine and professional from every staff I met.