The Westin San Jose

Comentarios destacados

• GAB20141

  25 agosto 2015
  Excelente Hotel, habitaciones modernas, excelente ubicación

  Excelente Hotel con excelentes habitaciones, muy moderno e impecable.No incluye desayuno. Ojo con el Parking que quieren cobrar el Valet Parking a USD 40.-y en la otra cuadra cosa que no lo dicen, el Parking cuesta USD 20.-diarios.La ubicación es muy buena.Es recomendable y se puede regresar.Precio calidad acordes.

  

• djbcostarica

  14 octubre 2015
  Excelente ubicacion, habitaciones recien remodeladas

  Un formidable lugar para hospedarse, ubicado en el corazón de la ciudad de san jose, a solo media cuadra del centro de convenciones, su personal realmente amable, y unas habitaciones realmente cómodas y espaciosas, la única queja fue lo viejo de sus elevadores, que estoy seguro con el cambio de Saint Claire a Westin seran renovados, absolutamente recomendado!!

  

• cadena226

  31 julio 2017
  EXCELENTE HOTEL

  Excelente opción para hospedarse en San Jose. Elegante hotel con habitaciones muy limpias. Gran ubicación y excelente atención. Cuenta con un muy buen restaurant y bar. El unico inconveniente es que solo cuenta con dos elevadores

  

• Jamie N

  20 enero 2021
  Beth is AWESOME

  Beth is one of the front desk agents. She is so awesome and so helpful and has the best customer service. She's really good at her job and I love dealing with her because she is good at fixing things. I wish all the desk staff was as great as she is. That lady needs a raise!

  

• HospitalityNRgGuru

  30 enero 2021
  The spirit of true hospitality exists at The Westin, San Jose CA

  My stay was completely wonderful and my star rating represents that. My stay was awesome and due to unforeseen project responsibilities I had to extend my stay another evening. Robert at the front desk displayed care and attention to detail all while happily exuding gracious hospitality to his finest ability. It made my unexpected extension more pleasant that I actually walked away from the desk with a smile as my interaction was that great with a kind and personable, friendly interaction, please thank Robert for me. Unfortunately I had an issue with my folio after I departed so I needed to follow-up with a call. On my first call, the female ( my apology I misplaced her name but she deserves a positive mention) at 2am who answered my call was pleasant and helpful and explained she would leave a note for the morning team to make the adjustment. She was very professional and offered a few apologies for the error and she handled the call with ease and perfect hospitality. It was the second attempt on my follow-up that started to stray from all of my previous fantastic and hospitable experiences. The second call was difficult due to unforeseen circumstances and left me questioning where did that gracious hospitality go! I was apprehensive to make my final call due to my past experience but I had to get this in order as business needs to move seamlessly forward. I'm glad to report that my final call was professional and clear and all problems resolved!!!' Great job team! Maybe my interaction was an oversite but in the world of hospitality I will always use the three strikes rule due to so many variables as I am quick to forgive when it's apparent that the true core and foundation of hospitality does graciously exist on a property. So many other travelers are not so forgiving and can forget all of their positive experiences due to one negative one. Maybe it was just one of those days, maybe the error was my part or theirs? I trust that someone responsible for making folio adjustments is one who displays leadership qualities with hospitality embedded in their foundation and DNA, I digress. I have experienced and have witnessed that the hospitality spirit is alive and well and lives is the foundation on property. COVID-19 has altered the traveler's "experience" but I am happy to share with my associates that it hasn't effected the integrity and execution of true deep rooted hospitality that it's still well and alive at The Westin- San Jose, CA! Great work team!