The Westin Sacramento

Comentarios destacados

• kellycV9715EV

  03 febrero 2020
  Worth it at the Westin

  Stayed at this Westin to celebrate my sister's birthday and was not disappointed. The facility was clean and comfortable and LOVED the bathroom in our room. The service was especially good. Simone at the front desk was welcoming, accommodating, and fun. She made a point of recognizing my sister's birthday which went above and beyond.

  

• kwagmeister

  06 febrero 2020
  Staff is what makes this place shine

  Over the past couple years Ive stayed 8 plus times at this Westin. Its convenient and well situated along the river yet also right off the highway. While Starwood and Marriott have merged and I miss the old Starwood philosophies and attention to detail, this remains the place I prefer to stay in the area. The reason for that is simple - the staff. People at this property remember repeat guests. Theyre helpful, welcoming, very friendly and kind. In a world which puts less and less value on simply being nice this stands out. My last visit I noted that housekeeping seemed to have declined a bit. It was little things - Not emptying trash, not replacing a toiletry item once used, and I definitely noticed that again. There are fewer amenities in the room. Gone seem to be the days of the complimentary cotton swabs and emery boards, and I was glad to have packed extra shampoo, since by day three the one in the bathroom was empty and not replaced. Those little things are annoyances, but when Im considering calling a place excellent vs. very good that becomes part of my consideration. I do NOT opt for the green stay, whereby you make your own bed and reuse towels. A $5 credit or extra marriott points mean nothing to me. Service on the other hand - especially good service, means a lot. Ill return to the hotel again - its convenience and the staff make up for the propertys other shortcomings.

  

• Craig521967

  19 febrero 2020
  Concierge

  This is my second stay at this property. This property is beautiful and well maintained. The staff is amazing friendly and very efficient and accommodating. I look forward to seeing Simone and usha at the front desk. They are both extremely friendly and very accommodating. I feel like they are both an asset to this hotel. This hotel definitely lives up to the Marriott brand standard. I love just sitting out by the river and the sunset is amazing. I say this isn't my stay hotel.

  

• Curious83368

  13 marzo 2020
  Service Not Great

  I have stayed at this hotel many times because of the location. I have regularly had problems with consistent service in housekeeping. Often the beds are not made or if you complain and they are done, they do not replenish the amenities like coffee or shampoo/conditioner. I like a lot of things about this hotel regarding location but not the service.

  

• AshaK458

  21 abril 2020
  Beautiful Property -Area Not Safe

  Had a surprise birthday evening hosted by my SO. Unfortunately, my car was burglarized at adjacent lot. With the restaurant and hotel right next to it, the property could patrol or video monitor the adjoining lot. Ruined what could have been a lovely birthday celebration.