The Westin Richmond

Comentarios destacados

• Endurance8

  29 agosto 2013
  Hotel correcto. Restaurante a evitar

  Estuvimos unos días en este hotel. Quedamos muy contentos. Esta a las afueras del downtown de Richmond pero tiene buena accesibilidad. No tiene ningún lujo pero todo funciona bastante bien. Gimnasio pequeño pero suficiente. Dos cosas no están a la altura: el restaurante Crossroads (claramente a evitar) y el Club de la 7a planta. Es muy pequeño y esta mal atendido ara los desayunos.

  

• remg88

  15 enero 2019
  Excelente hotel, ubicación y comfort!

  Es un excelente hotel, tiene un servicio impecable, las habitaciones son muy cómodas y la cama increíble (no he estado en un westin que tenga una mala cama, todas son buenísimas), optimo para descanso y negocios.

  

• Paradise59729

  17 diciembre 2020
  Relaxing stay

  The Westin is situated in an office park a few miles west of downtown. Ample free parking in a well lit lot. The rooms are well appointed and bedding is comfortable. Rooms include a huge tv with plenty of choices. Free coffee in the restaurant each morning. The hotel has a small gift shop thats open 24 hours with items like soft drinks and snacks. The property is very clean which is reassuring during the pandemic. Great staff at the front desk; very friendly and accommodating. Beginning Jan 1st the hotel will be charging a $75 per fee and I doubt I will be returning due to this fee ($25 additional to clean a pet room would be more reasonable). Marriott is now managing Westin and not sure if this is a good thing. Overall nice property.

  

• NS131126

  26 febrero 2021
  Dirty room and second room smelled like an ash tray

  We booked this room as a 2 day stop over on the way home. The first room was dirty. Used sheets and hair in the tub. Second room smelled like smoke We ran into a lady in th3 hall who also had a dirty room. We are now packed up and looking for a clean hotel at 9pm. They should be ashamed.

  

• jaysworld9

  28 febrero 2021
  Utterly Disgusted

  Id like to start off by stating thats Ive stayed at this location more than 10 times. I typically enjoy this hotel due to the amenities and friendly staff. However my stay this week was completely unacceptable. Lets start with our initial room, there was a recurring loud sound every 2 minutes, the room wasnt located near the elevator however the noise sounded mechanical. We were provided a second room due to the inconvenience. Here is where things went to hell. The room wasnt clean we found personal items left by the prior guest such as used Lysol wipes on the floor. There was a white crusty substance on the carpet in front of the bed. The duvet comforter was stained and looked filthy. I proceeded to the front desk to express my dissatisfaction with the mangers. They were apologetic and offered to comp our stay and provided us with new bedding. Once retuning to the room I was attempting to remove the existing comforter, as I pulled it back there was visible vomit and more disgusting stains. Needed less to say we packed our things and left IMMEDIATELY!! We will NEVER book here again!!!! *Fun fact each time we visited the front desk either to check in or complain, there were other guests requesting new rooms or new bedding due to cleanliness. This is a 4 start hotel and shameful to the Westin brand.