The Westin Baltimore Washington Airport - BWI

Comentarios destacados

• Israel B

  20 febrero 2013
  Excelente hotel!

  Estuve una semana ahi por un viaje de trabajo y lo que mas me impresiono es la cama, se descansa muy bien! El desayuno que ofrecen muy completo. Sin duda lo recomiendo y volvere ahi. No le pongo ningun pero.

  

• kimbali00

  09 agosto 2020
  Wedding Block

  At first I wasnt going to post a review because it may be a bit unfair to give a negative rating when all businesses are struggling to adjust to a new way of customer service during this pandemic. However, if you are one of the few who are fortunate enough to reopen and have paying customers, then give them your best! Let me start with the front desk advised us at check in that normal services like daily cleaning was not to be expected. Also that it may take a few minutes for the hot water to kick in since the facility was at such a low capacity since COVID began. The hotel decor, furnishings and grounds are all beautiful. The room appeared clean and comfortable when we arrived. Then I started to notice little things like the tv remote didnt work, there was only one wash cloth and no hand soap in the bathroom. After the second call to the front desk someone came up with a new remote and we made a quick run to Target for our travel necessities. We ordered drinks and food at the hotel bar shortly after arrival. The cocktails were weak and served in small 4oz juice glasses. The chicken club sandwich was ok but my husband had to send back his med/well burger because it was still oozing blood. We attended our cousins wedding and reception held in the banquet/conference center. The staff was friendly and accommodating. The banquet hall was really nice and the food was good! Got back to our room afterwards expecting at least a fresh supply of towels. Nada. It wasnt until we were packing up to leave on day 3 that I noticed some really foul issues. Trash was left from previous guest under the chaise lounger. When I pulled the comforter and sheets back to be sure we werent leaving anything behind, I saw the nastiest bed stains! My husband thinks Im a germaphobe goofball because I usually check for stuff like this when 1st entering a room but now he agrees that Im RIGHT in doing so! I thank God it was on his side of the bed! Looks like someone used the fitted sheet for their dinner napkin or worse their toilet paper! Not cleaning the room and changing the sheets is laziness, not a result of COVID 19. Needles to say I did NOT leave a tip on the nightstand.

  

• garrettc263

  10 octubre 2020
  Excellent Service

  The hotel was very nice and we slept great. Mr. H. Biza went far out of his way to deliver excellent service helping us to find and driving us to and back from a local eatery. Will definitely be staying here again.

  

• DayTrip143738

  16 octubre 2020
  Francisco (van driver) *****

  5 stars for Francisco, my van driver this evening. He greeted me at the airport within minutes of my call. He was friendly and informative regarding the hotel amenities during COVID and Van times the following day. Excellent service all around.

  

• diadts

  10 enero 2021
  this hotel has closed off all the rooms on the right side, such as the corner rooms for what reason?

  I had stayed here many times. my last stay was december 21 for two nights. I normally always request a corner room, either 604 or 704 as it has a view of planes taking off. when I made the reservation, I requested one of these rooms. I had a reply that said no problem. when I arrived, I was told by reception that the whole side of the hotel was closed off for maintenance issues. something to do with hot water issues. they gave me room 624. I was not happy but did understand there was a problem. I was coming back on the 7th of January with a planned stay at this hotel for six nights. when I got in touch with the hotel, Sky who works at the desk informed me that all those rooms still were closed off, how can a maintenance issue still not be resolved?????? I made alternate plans at another hotel. something about this issue with the rooms does not make any sense.