The Waring House

Comentarios destacados

• Jabbht

  30 octubre 2020
  Inclusions as stated on the webpage are not honoured.

  I booked a two night stay in the cottage (most expensive room) for our anniversary and opted for the Cookery School option. As stated on the webpage: "..Cookery class packages include accommodation for 1 or 2 nights with breakfast each morning. Two-night stays include a 3-course dinner in Amelias Garden." I called to confirm the start time for the cooking school and to ask if we needed to book the dinner for our first or second night stay. I was told that the Cookery package did not include a dinner. When I explained that the webpage said it did for two night stays and that when I made the reservation, I was told that dinner was included, the response was that it was an error. I followed up with an email, once again pointing out that the webpage clearly indicates that one dinner is included and I asked for this to be honoured. This is response I received from the Manager of Guest Services: "I have received your email and understand that you had a few questions. I am unsure where the confusion is as it does state Cookery class packages include accommodation for 1 or 2 nights with breakfast each morning. Two-night stays include a 3-course dinner in Amelias Garden. as quoted from our website. This is a two-night package and is requested and we put the dinner in as it is an add on like any other package. It also lists our pricing starting at so guests have an idea of what is on the site. This was an error on the representative whom you spoke with and I do apologize for that as they should have quoted you as such instead of saying that the website was inaccurate as it is not. We have recently changed our packages and apologize for any confusion. Given that it is Countylicious starting we are happy to have the meal added on as it normally would have been but with our exciting seasonal menu and we would be happy to adjust your stay to include the 2nd night of dinner and send you the updated rate for that. I really don't know why it wasn't done in the first place but I will be speaking with the agent who processed your reservation." I could not make head nor tail of what she was saying, so I called and repeated that when I booked, I was told it included the dinner, the website says that dinner is included and now she was saying it was not. I was very straightforward in stating that perhaps someone with a stronger grasp of the English language should be responsible for revising the webpage so that people know that dinner is not included unless you pay an additional $80. Her response was "I will not be spoken to like this". When I asked for her Supervisor's contact information, she said her supervisor was the owner and when I asked for his/her contact information, she refused to provide it, told me they were not available and that she was responsible for handling my concern. I again asked to have the owner contact me, but the Manager's response was non-committal. I cancelled the reservation, which is very unfortunate because I have stayed at the Waring House in the past. I booked it for 14 people and we all loved it. I am extremely surprised that in a time of reduced patronage, a guest services manager opted to forgo revenue for a two night stay rather than offering to uphold what I had been told. I must state that the front line reception staff were helpful, polite, and understanding. Unfortunately, the Manager was curt, interrupted me until I asked to be allowed to finish my sentence, and was not willing to acknowledge that the webpage is clearly misleading or offer any resolution other than paying an additional $80.

  

• J5036XVkevins

  12 noviembre 2020
  The Barley room

  At least once a month, my wife and I go out for "date night" (quite often more during this pandemic) and in most cases we go to the Barley Room for an evening of good food and music. We have always enjoyed our evening there and have recommended as well brought several other people to both your dining room and pub to enjoy the amenities, good food and friendly staff. On Saturday November 07 we arrived at the Barley Room at 5:50 and was seated in front of the band (right beside the steps) shortly afterwards. By 6:05 we had order drinks, our meal and settled in to enjoy the music. When we arrived we noticed that there was a small handful of people in the pub and adjoining diningroom. For the next hour many meals were flying out of the kitchen and people who arriaved after us were getting served a second drink as well as their meals - we got nothing. As meal after meal was being served, we could not help but notice that many of the meals were the same burger platter and buttermilk fried chicken meals that we had ordered nearly an hour ago. When we got the attention of our waiter (who walked by many times throughout the evening) and asked about our meals, he made an excuse about the kitchen and walked away in a huff. A few moments later another waitress came out with what appeared to be our meals. My wife ordered the burger platter with no maple syrup and no cheese - it came with both. Being lactose intolerant she was unable to eat her meal and another burger needed to be made. I ordered the fried chicken. The chicken was hard, dried out and burnt, food that was either deep fried too long, microwaved, or put in the fryer a second time to warm it up. Our waiter came back out a few seconds later with my wife's burger and I explained the circumstances with my chicken and sent it back. As my wife checked her burger, I noticed it was no longer plump and juicy. It was flat, dry, over cooked and cold inside. Her replacement burger was either a forgotten burger left out and attempted to be rewarmed on the grill, or the cheese scraped off the original burger, put back on the flat-top and pushed down flat to squeeze out the juices and hide the removed cheese - but there was still Maple Syrup on the burger. We were then asked by Candace to put our masks on and very aggressively asked "What's wrong!" and stood back to hear our responce, all this while the band was playing. We briefly responded with an explanation about the service, quality and errors of the food that was attempted to be pawned off on us as our meal. We also told her we were leaving and with that she turned in a huff and stormed off. She did however suggest that she would have our meals made again (during our exchange) and that it would take just a few minutes... Good food should never take a few minutes, rushed or quickly reworked or cooked. It will always come out sub standard. If we wanted that we would give to McDonalds. We got up and began to leave. When we got near the exit door another woman chased us down and stopped us to ask why we were leaving. I was now extremely and explosively angry and was going to scream at her for delaying my departure. She however was very calm, polite, and showed genuine concern for us and this was all done inspite of her mask. She never made any attempts to brush off the incident or assign the blame and within just a few seconds she took my anger and frustration and managed to reduce it from 100 to 10. She was a pleasure to talk to. I feel it's necessary to tell you that because my with cannot eat lactose, it leaves just a few items on the menu she can order for her appetizer, main and not a single dessert she can eat. Also, the new signs on the tables that describes Candace as the enforcer of "no fun", can give the impression that speaking up and pointing out issues will not be tolerated when little things go wrong and will therefore, be allowed to grow and fester until they are out of control. I know they are meant as tongue in cheek humor, but it's not funny when someone has a night like we did.

  

• kevin_the_man31

  21 noviembre 2020
  Great food and service

  A lovely location to have dinner and we ate in the Amelia Room. Wonderful food and the service was great. Beautiful gardens to walk around. Stayed after for drinks in the Barley room. Excellent. Well worth the visit.

  

• DoubleC2011

  29 noviembre 2020
  Tired Hotel with Strange Rules

  Spent a couple days on Prince Edward County visiting wineries, a replacement trip for a European trip that got covided. Picked The Waring House as it had a restaurant and pub on site. The upgraded room was spacious but tired. The bed was so so the furniture needs replacing. However, it had the biggest bath room I have ever seen with a lovely soaker tub and the smallest shower in the world, made no sense given the spacious bathroom. When we went to the on-site pub we noted a sign on the door saying people from COVID-19 red zones were not welcome, with a list of all communities in those zones. To be honest at first I thought this was good; however, the application of this rule was inconsistently applied. I would like to make it clear, I fully understand we are in strange times and everyone is under a lot stress and as a front in worker I have a lot of appreciation for those working in the hospitality industry. First all staff in the pub and restaurant wore masks and face shields, but when the staff came to your table they stood back until you put on a mask (most times) then they would suddenly be at you table to drop something off without asking you to mask up. The owner needs to read the requirements of the Regulation - masks and droplet protection (safety glasses or face shields) if the employee is with in 2 metres if an unmasked person. The option to this is if a worker does not have droplet protection then ask the customer to put on their mask or set the food on a table and tell the customer to collect it. But the way this was done was to the point of annoyance with mask on/mask off/mask on and it depended on the server. 1st night no one asked us where we were from or any screening questions. 2nd night got asked some basic COVID-19 screening questions. Breakfast day 2 there was a table of four ladies havin breakfast who were also staying at the hotel. 3rd night got stopped at the door and asked questions then my ID was demanded, after which one of the COVID-19 Cops at the door grabbed a list and loudly exclaimed thats on the list - which it wasnt. On the last day for breakfast we were eating when 2 of the four ladies entered and were told they were from a red zone so they could only do take-away, but they were left to sit in the entrance/bar area waiting for their food so to leave you had to walk past these horrible red zone people :). What the owner has missed is the fact a guest may live in a yellow or orange zone and work in a red zone or one of the locals could have spent the day in a red zone shopping and then stop in for a drink on the way home. As I stated strange rules, inconsistent application by the management and the staff. I wish them luck as we work through this pandemic and I can assure you we will be back to see the wineries but will be staying somewhere else.

  

• jacqmarie08222918

  08 diciembre 2020
  Long weekend stay

  I travelled to the Waring house for a mother-daughter weekend at the end of November. We stayed in the room next door and loved the room. The service we had was hit and miss. Upon arrival we had a late dinner, we were sat at the back of the bar (seats available by live music), and barely checked upon. We both ordered soup which was lukewarm. We did enjoy breakfast the next day and had excellence service by a pleasant woman named Heather. We also had high tea and were very disappointed. There was no piano player as advertised, the server kept forgetting what tea we wanted, was not polite and seemed rushed. The pastries were mostly dry and not appetizing. For the price I would not recommend. When we brought this up upon check out the lady just shrugged. Quaint spot, overall poor service.