The Telford Whitehouse Hotel

Comentarios destacados

• xaviergp1974

  05 septiembre 2015
  Un hotel mas

  Un hotel mas, sólo he estado una noche. Habitación confortable y limpia, con secador y tetera. Me hice un lio con los interruptores de la luz de dntro de la habitación, al final me tenia que levantar hasta la entrada para apagar la luz. Desayuno amplio tipo buffet libre correcto con vistas a un campo de futbol desde el comedor.. Wifi gratuito

  

• 871airyns

  02 diciembre 2020
  My first negative hotel review

  I'll get the good out of the way, the room is a decent size, they don't ration the tea and coffee, there's an iron in the room and the roll felt clean. That's where the good ends Arrived at 18:35 no one on reception, a helpful signed proclaimed they would be back in a few minutes. When the chap did return he told me I should have called him. I explained I was only checking in and that didnt seem to meet the criteria of urgent listed on the notice for reasons to call. But that's ok I don't mind being told off for waiting. I asked if I could get something to eat as it had been a long day. "I'm sorry we have already finished" is what I was told. "Finished what?" I replied ""dinners" I was told It's 18:38 and their ability to serve dinners has been stopped. Later I ordered Nandos, while I was waiting for it to arrive I asked about breakfast. I was told they are doing breakfast at 9am as they had only just reopened. I said that wasn't a problem as I had a late start the next day. I enquired about allergies as I'm a coleiac and was told he was fairly sure the sausages were gluten free, but not the hash browns, wasn't sure about the beans, egg "I suppose" but he'd have to check. I said that scone I was sure I could get enough of the things available to make it worth while. I explained I had a very long day the next day so was looking forward to a big breakfast as I wouldn't get a chance to stop to eat for the rest of the day. My Nandos arrived and I went back to my room. Next morning 9am I went to reception to ask where I had to go for breakfast and was told it was too late as orders had already been made. I asked what she meant, and was told that breakfasts were served in the rooms and had to be preordered and pre paid for. So as you can imagine not being told that the night before by the incompetent **** on the front desk with his away sign I got a little irked and asked for more info. Why wasn't I told this? "Oh he should have told you" yes I imagine he should have but he wasn't. So you have no restaurant, no information about early closures on your website no signs in the hotel telling people it's room service only no warnings nothing? This has been without a doubt the worst hotel experience I've had. I'm in hotels all the time and usually try to stick to chains as they know what they are doing. This lot couldn't organise a **** up in a brewery. So once you are done being treated like cattle you start to be less forgiving about other things. Carpet looks like it's been bleached, your cups and glasses are given a quick rinse in the bathroom sink, I know this is standard practice in normal times but we are in a global pandemic, they should be getting washed properly. Spoon had something stuck to it showing poor cleaning skills. Room is very dated, think travel lodge 10 years ago. There is zero air conditioning in the rooms so expect condensation and lots of it. Shower curtain appears clean but is starting to grey at the bottom showing the beginnings of mould, again just highlighting lack deep of cleaning during a pandemic. Bedroom itself felt clean, no sticky surfaces or marks. I had 100 more jobs in the Midlands over the next 6 months. That means 50 more stays in hotels. Not one of them will be in this hotel. For fairness I'd like to point out I only paid £43 for this room as a last minute booking. It seemed like a bargain. So as long as you don't mind starving and the complete lack of interest from staff, or the poor levels of cleaning on the cups and spoon (not plural) them you could take your chances.

  

• Jade9642

  14 enero 2021
  Very helpful staff

  I would like to say how helpful the receptionist Kirsty was during my stay. She was able to answer any questions I had & efficiently dealt with my requests. Room was very clean & I will be staying here again. Recommended.

  

• honesths

  08 febrero 2021
  AWFUL!!!

  I had an awful experience at this hotel. It was a very dirty hotel which is not cleaned to an acceptable standard. my room was dirty and when moved to another room it was also unclean. The worst bit was in the 'new room' there was URINE on the toilet seat which is revolting and very unhygienic considering COVID-19 currently. I did not feel safe. I paid extra for breakfast but on the first morning for my breakfast there were not at least 2 of the main items i ordered. considering in vegetarian this limited my choice in the morning significantly. the other few days i got the food i requested. also on one morning the pipes burst which meant i was unable to shower in the morning too. this was very very inconvenient considering i work with a lot of people and covid-19 currently in the world . do not book here - they don't care about their customers and the experience was very bad

  

• Rachael C

  04 marzo 2021
  Disgraceful Staff

  Make sure you enter your car registration yourself at check in - as a result of the hotel's staff ongoing incompetence and complete lack of desire to resolve the issue, they have left me with a £160 parking fine which they refuse to re-reimburse as according to the Deputy Manager, Harry, it's "not their problem now"!!!! When I checked into the hotel, the Ipad for the parking was not working and the receptionist took my car registration number, advising that he would input this for me when it was back up and running, which he clearly never did! I subsequently received a Parking Charge Notice in early February, so I contacted The Whitehouse who apologised and they advised that they would cancel this on my behalf. However, 2 days ago I received a final demand notice for the parking during my stay. I contacted the hotel again and spoke to a receptionist who advised that she would speak to her manager to resolve this. I rang again today and the Deputy Manager, Harry, advised that they could no longer help me due to procedural changes and that I should appeal the charge with the Parking Company. I told him that the appeals process date had now passed, and that I was unable to do this, but if they had instructed me upon receipt of my first notice to appeal, I would have done so. So not only did they cause the initial fine of £80, I've now missed the appeals process and have to pay the full £160! I advised them that I cannot appeal, and that I have to pay the £160 fine that I received due to their multiple errors and told them they would need to reimburse me for it, if they couldn't help in getting it cancelled. Harry told me that "this is not something that we will do" despite it being completely their error, so I am left to foot the bill!!!