The Sterling Hotel

Comentarios destacados

• LunchLady816

  07 septiembre 2019
  Very disappointing

  Custom service was non existent. There was no friendly welcome on arrival, in fact the very opposite as 2 of our party went to park the car (there is no hotel parking) the other two tried to check in and the receptionist was not going to allow check in of both rooms, even though it was the same family name and clearly a family of four, all adults. She did in the end,only after making the point that the Sterling was not like all the other hotels wed stayed in! No information regarding breakfast was given neither was help offered in finding our way around a city we were unfamiliar with. The rooms were a good size but in need of updating. A fridge would have been good and the WiFi didnt work in #202. The light from the landing shone brightly through the door during the night. Breakfast was simple but adequate. A toaster with a selection of muffins and bagels, jam and hard boiled eggs, fruit and cereal. There were only 6 seats though, so dont know how this works during busy times? A friendly, welcoming service would have made all the difference, as it was we would not stay here again,neither would we recommend.

  

• Mclairemont

  08 septiembre 2019
  Sterling Stay

  My family stopped by Sterling Hotel in Sacramento on our way to Portland. The hotel is located in the heart of downtown Sacramento. Parking was a challenge since the hotel didnt have its own parking. We had to park at a nearby public parking which wasnt too bad. We arrived at the hotel really late in the evening but the front desk staff was helpful and accommodating. Anyka and Cece were very helpful during our stay. We had troubles with the WiFi going in and out but was fixed after calling the front desk. The restaurants were walking distance. We will definitely be back.

  

• John T

  16 diciembre 2019
  Not impressed - Poor service, shower broken, lack of quality - almost no customer service

  Shower broken, no staff after hours to address things like ability to get in your room as the door fob was faulty, slim in the water, walls were disgusting. The muffins in the lunch room where the same muffins after 2 days. I've included a number of photo's to show the issues I experienced at the hotel. I had also sent a message to management and did not receive any call back. This hotel has so much potential and will appeal to many due to its Victorian design and the location to the core of the City but I would not recommend it.

  

• rickf322

  23 diciembre 2019
  Ok

  Nice enough place. Staff were friendly, our last day we asked for and got a late check out; however we had one of the cleaning people knock on our door before the 11 am check out time and then the front desk girl unlocked the room and walked in without knocking before our 12:30 check out time.

  

• 5985x

  26 febrero 2020
  Two star hotel at best

  I reserved a room for a get-a-way for our 50th wedding anniversary. I knew parking would be problematic but thought we could check-in and have dinner without moving the car. Unknown to me, the restaurant closed permanently years ago. With no on-site restaurant and no on-site parking, I should have stayed at the Best Western down the street. However, the room was large and clean but the front desk help was not friendly.