The St. Regis Shanghai Jingan

Comentarios destacados

• pabions

  31 octubre 2020
  Luxury old style hotel

  Well located close to people square. Atmosphere is really old British style with nice waiters. One point is that perfume at lobby is too strong. Fitness room and swimming pool are small. Room is very comfortable and we dont hear neighbors. Breakfast is huge and delicious.

  

• tripbbbb

  17 diciembre 2020
  Chaotic front desk & billing operations and unapologetic staff

  The front desk is the biggest problem from my experience after Ive stayed here for ~50 nights. Its chaotic and error-prone in their process, and the staff is unapologeticThey expect you to bear with it. 1st example: I was charged a second time on my credit card after I checked out. I didnt get a call from the hotel. Only during another inquiry two weeks later a staff causally brought this up and said they are in process of refunding the duplicate charge. She said it might take two more weeks. All the conservation was as if it was not their fault, as it was natural and expected. 2nd example: upon check-out, I was told that they could not print the invoice because their machine is down. They can mail it but Id pay the courier. Again, unapologetic. They are just telling you what will happen and they just dont care. Other than the poor service from front desk, the Concierge service staff are really good. Thats the best part of the hotel service.

  

• Fred H

  19 enero 2021
  Perfect Staycation

  Late with this review... stayed over the October Holiday since I was not able to travel out of shanghai (Covid restrictivos).... it was a perfect get away. I booked a club room but key given to me at check in did not have access to lounge floor... no big deal... these things happen. When I went to desk to fix, the manager not only apologized.... he escorted me to the club personally and I mentioned to him I was actually from shanghai and wanted a spa treatment to relax. He took me directly to concierge to make sure spa appointments were booked. Room was beautiful, spa was luxurious, cocktails were perfect and service met the St Regis standards. My 24 hours there made me feel like I had a perfect getaway only 5 km from my apartment!

  

• emret335

  25 enero 2021
  Amazing Staycation

  We had an amazing experience! It is a beautiful hotel in a beautiful location. We celebrating my girlfriend's birthday. We were treated very special. Japanese restaurant is great! Chef Alina cools in front of you and everything is soooo delicious! Great service by Leona and Sunny :) Beautiful live jazz music in St. Regis bar. Manager Frank took great care of us. Magician Edward is a great asset to this property. And special thanks to Chef Dariusz and Hotel Manager, they personally visited our table and made sure we had a personalised experience. Thank you very much to St. Regis team for this great experience!

  

• bplalala

  28 enero 2021
  Highly recommended with nice service

  Stayed in St. Regis for a month. I really like the decoration and set iup of the lobby at the moment I entered. When I was check in, Isla at the front deck gave me a warm welcome and nice service. She basically addressed and explained all the questions I have with patient and smile on her face. Given this nice experience plus a superp location, I will defenitely recommend St. Regis to my friend and colleagues