The Southlake Hotel

Comentarios destacados

• NIckb31787

  22 febrero 2020
  Really Let Down

  Upon entry to the hotel I was super excited it looked very nice! I booked my room and the process was smooth and easy. Once I got in my room around 10:30pm I decided to shower and hit the sac because my day had been exhausting. The shower never got past Luke warm. I called the front desk and the gentleman told me they could have maintenance come up and look at it but they have been having this problem. I was shocked he didnt suggest or even offer to put me in a different room. I told him I was tired and Im not having maintenance come up here at 11pm! Unfortunately, I took a cold shower and was unable to relax the way I was hoping. Fastest shower I have ever taken and very unpleasant!!!

  

• JLong20

  09 marzo 2020
  Decent Hotel

  So the hotel seems to be a newer hotel, however I was shocked at some their money saving features. For example the room we stayed in would not allow you to turn on the bathroom light without turning on all the lights in the room. That was a huge inconvenience when someone is still sleeping and you need to use the restroom or shower. It was four switches on one control and the bathroom wouldn't work without the others activated. Also there was no exhaust fan to remove steam or smell from the bathroom. I tried to plug in an average curling wand that is pretty standard wattage. It wouldn't work...my guess is they limit the wattage on the outlets to save money. All in all I felt this hotel cut corners to keep the cost down. Had I known I would have paid the $20 more to stay at the nicer hotel down the road.

  

• 337melissab

  25 octubre 2020
  Rode hard put away wet

  We chose this hotel last night because we like Cambrias and it was barely off route. It is hard to find even running 2 different navigation systems. Upon entering it was very nice. The night audit gentleman was very nice and reassured us that the noisy wedding party could not be heard from our room and this was true. Walking down the hall we noticed every door was scratched horribly and in dire need of paint. Upon entering the room it was well put together and clean. The bathroom on the other hand was void of any bath towels, needed better cleaning there was long dark hair in the corners, the wall had toothpaste spray all over it the picture on the wall had unknown spray all over it and the chrome bar under the sink had a variety of foreign spots all over it. I cleaned what we would be touching with alcohol wipes I had to get by. The bed was extremely comfortable and the room was nice and quiet. I feel that during a pandemic the cleanliness of the rooms should be top priority. Especially in a bathroom. Otherwise it was a nice experience.

  

• rus0719

  14 diciembre 2020
  Mold in the room

  Stayed there overnight cause of the missed flight connection so it was last minute booking. The room is VERY basic (3rd floor). Shows wear and tear but the worst part was the MOLD growing in the ceiling. I mean I understand the management doesnt see all the rooms personally but your cleaning staff never report this?? MANAGEMENT HELLO??!! You have MOLD GROWING IN ONE IF YOUR ROOMS! Also the heater wasnt working, I had to wear my sweatsuit underneath the blanket to stay warm.

  

• Sandyccclily

  01 enero 2021
  Awesome Excellent

  Adam and Kelsey were incredible during my stay anything that i needed Adam took care of it. Kelsey the bartender was super friendly and awesome. Everyone here was extremely nice! Kelsey made great drinks!