The Smithaleigh Hotel

Comentarios destacados

• happy_holibops

  14 septiembre 2018
  Rude and obnoxious management

  We booked The Smithaleigh via telephone for accommodation while attending a wedding. All seemed fine and friendly while booking and I dutifully received the terms and conditions via email and provided payment details. On receiving the terms I noted they had omitted my baby daughter from the booking, I called to correct this (I had said I would provide the cot as they do not supply) and was told I would be called back. On receiving my call back I was told by a very rude manager that my booking was cancelled due to over occupancy. I explained that I had booked via telephone and explained how many there were in our party, to this I was told I was aggressive and he put the phone down! I called back and he refused to come to the phone stating I was intimidating!! Ive honestly never had to deal with such an unprofessional, irrational and bizarre hotel or management. There are plenty of brilliant local hotels close to Shilstone House (the wedding venue), I could not recommend enough booking any other hotel on their recommended list without the Bazil Fawlty management

  

• Roam516069

  07 julio 2019
  Stayed for a weekend with children

  Warm welcome. Very newly refurbished super nice apartment. Warm welcome, super countryside and sunset view from bedroom, great parking. Spotless clean, very good shower, comfy beds . Easy to find. Would recommend. Flexible and accommodated our late arrival.

  

• gavlaa83

  28 agosto 2019
  Fantastic last minute find

  We stayed at the start of August after a very late confirmation the team were more than helpful, even though we didnt check in until 10pm! My wife joined the member of staffs yoga class the next day and couldnt fault it! 5* we will look to stay again in the future

  

• andyrachtenerife

  29 septiembre 2019
  cant fault the stay

  Stayed for one night booked 6 rooms, 5 of which were doubles / twin rooms and 1 was an 2 bed apartment that slept 4. ( Apartments are only meant for min 2 nights but accommodated us) . Very clean comfy, ample parking. didn't have breakfast as needed to be on the road early. would stop again.

  

• Bighood

  25 noviembre 2019
  I believe This place is mid-sold. Go elsewhere

  We looked on Tripadvisor before booking this hotel for our overnight stay last on Fri 22nd Nov. We looked closely at the photos of the place posted on Tripadvisor and where very impressed and booked a twin room on the ground floor. On the day of our stay my wife received a call to say we had been upgraded to a studio in which was a second double bed. Lovely we thought having seen an example of a lovely room which a serene at the foot of the bed am we was very much looking forward to our stay and after a battle with traffic through Plymouth and the roadworks in the area I fancied a drink too. Well that was a laugh. No bat at all, err look at their photos, I think I see a bar there and a restaurant nice grounds etc etc. None of these where there even though they are shown on here. Now look at my photos of the upgraded room. Freezing cold, so much so that we could not shower before we went out to see Red Shoes in Plymouth. Toilet not fixed to floor and moved about and also made a loud noise when sat on; pubic hair on the chain for the basin plug, tiny piece of screwed up and once wet toilet paper now dried and stuck inside the bath, which was cracked, filthy shower head disgusting. Under the bed was a dirty tray I assume from previous occupiers. Oh and our room was now up a flight of stairs carpeted in a well used carpet my feet could stick to. This is NOT the hotel shown in the photos theyve posted on here. Well the car park area is and the shots of the buildings around that but nothing else at all I dont think. To be fair, there is extensive work being carried out but that forgives nothing in my view, since the prices have not been dropped to reflect this I dont believe. As we was leaving in the pouring rain a man I assumed was the owner had the nerve to ask if wed had a good night. I told him about the pubic hair and about the toilet. He asked why Id said nothing at the time as they was always on site. Well the reception (in which was also housed the restaurant consisting of about 4 small tables) closed about 5 minutes after we arrived and Id missed the silly bit of paper telling me where to go if I needed help. I went on to ask about the bar and about the lovely rooms and was told I was mistaken, they do not have a bar nor rooms to that standard (I refer you again to the photos on here). As it was raining I simply could not be bothered to get my phone out and show him the photos but he suggested I was looking at the wrong website Hmmmm, well Ive double and treble checked and the building and car park at least are the ones of the hotel we was at. All in all avoid this place its not what it professes you be. Oh, and none of the electrical items in the room were PAT tested. Our room would have been complete had there been the white outline of a body in the room. STAY AWAY FROM HERE