The Smith Hotel

Comentarios destacados

• vinlai

  02 septiembre 2020
  Misinformed on swimming

  I. Called in earlier before leaving my house to confirm if the pool is operational. Given a go ahead but on reaching there was turned off claiming there was a crucial conference in progress. My question is if the pool is not operational why do they waste our time money and resources instead of just being ignorant???? This was my worst experience And I don't think I will ever be there again not even one of my friends is recommended to visit this place. They are biased

  

• R7235KHsarahb

  28 diciembre 2020
  Very dissatisfied guest

  I had the worst hotel experience. No value for money. Food orders were delayed and half of the time, they got the order wrong. Staff insensitive of guests. I was charged room service for carrying of luggage from my car to the room. Used dishes stayed at the door step for over 12 hours. No coordination between rooming and restaurant/kitchen. The quality of the towels is a long story. I would never recommend the hotel for anyone, unless there is drastic change. It left a bitter taste in my mouth. Worst hotel experience so far.

  

• ymutem125388

  10 enero 2021
  Definitely not coming back

  If you want value for your money, this is not the place. The front desk customer service was more than terrible. The employees there could do with at least a basic training on customer service and receiving guests.

  

• Ivy T

  23 febrero 2021
  Kajiado's best!

  I have always had a wonderful experience at Smith Hotel every time I am there. The staff are extremely accommodating and will always check if on you to ensure you have a good experience. They went over and beyond to help and make sure that my experience was good. I highly recommend this hotel, and please try the pork chops; they are so yummy!

  

• Kwangima

  08 marzo 2021
  Poor Customer relations, terrible food

  We went for lunch last Sunday. We couldn't get sitting space other than adjacent to the kitchen.Our proximity to the kitchen meant that we could get to see and hear the going on there..A lady who we later learnt was the manager was shouting at staff while giving instructions. She was all over the waiters/waitresses. We found it demeaning to the staff. This seemed to weigh down on staff which led to confusion when it came to getting the order right. Worse of it all, when the food came, it was half cooked despite waiting for two hours.We had to repack it for recooking at home. In conclusion these were my observations; 1. There was no value for money especially with the smelly half cooked chicken . 2. No attention to detail. 3. Demoralized staff. 4. An overbearing rude manager.