The Silk Hill

Comentarios destacados

• Elisa-Oscar

  08 marzo 2016
  No de nuestro agrado

  Después de guiarnos por los comentarios en tripadvisor y el buen precio, hemos decidido reservar este hotel por 4 noches, que resultaron ser las peores de nuestras vacaciones. Es verdad que la zona de la recepción es bien decorada y acogedora pero hasta ahí llegamos.... -Las habitaciones si espaciosas, pero con notables imperfecciones en el mobiliario -La ropa de la cama con diferentes tonalidades de color y manchas por no hablar de las toallas -El baño pequeño, oscuro y sucio -Una nevera enorme ruidosa que sirve solo para las dos botellitas de agua ( que estas si son gratuitas todos los días) -Difícil comunicación con los recepcionistas que casi no hablan inglés -Super alejado de todo... Ahí si no alquilas una moto estas totalmente perdido -El colchón duro y el cojín demasiado alto -La red Wi-Fi funcionaba bien solo de vez en cuando Pero no hemos acabado lo peor de lo peor..... Súper lleno de árabes francés hablantes que a toda hora no sabían comportarse y respetar nadie y nada. Gritos, música y basura por todo lado. Por las noches, si no estaban entrando y saliendo de las habitaciones tirando fuerte las puertas, se encontraban adelante del hotel con las motos de alquiler encendidas. Música... Risas... Caos... No nos dejaron descansar para nada... Y eso es realmente a lo que sirve un hotel! No lo recomendaríamos

  

• 27 abril 2017
  Total disgrace of Thailand's hospitality image

  Came here last Feb, and using a budget airline to book the trip, this came on the list of possible options. Took an airport shuttle to the hotel, we arrived around 11am, The counter lady had the fakest smile I've seen in my life. She told me check in time was 2-3pm, understandable yes, I asked if it was possible to have an early check in, and she said no, would have accepted it if the answer had a justification like all rooms are occupied. I then asked if we could leave our luggage so we can grab breakfast and come back later in the afternoon, she agreed, brought us to the store room, and walked away. We made our way back to the reception where she was, inquired how much the breakfast buffet was, and she said it's finished already, I told her I was asking for the next day!! Next I asked about Scooter rentals since I read they offer that service, and she said, Phuket has rentals everywhere, told her never mind. Went out, grabbed a scooter from another shop, returned for check in around 2:30pm. Spent the afternoon sleeping off the hot weather, when we were about to go out for dinner, there was a young man at the reception area, we were trying to get directions, he was trying to understand us because he cannot speak English. I appreciate his efforts alot, but management should consider having an English speaking person available to attend to guest 24/7 since Phuket is a tourist destination. Stayed in this hotel for 2 nights, I tried requesting for late check out, but was again denied but the same counter lady. Comes check out, I asked her we'll leave our luggage again, and come back for it later, she agreed, brought us to the store room, asked what time we'll come back, check out was 12PM so I said around 3, and again, a very unnecessary comment.. "SO LONG"......... I know it's a budget hotel, but even so, do consider your stays. For the price you pay here, I'm sure you can get better service else where. Also, I saw alot of other MORE accessible hotels nearby. This is definitely a stay-away from place.

  

• Vishnugnair

  26 septiembre 2017
  Great place clean room!

  Great place with clean rooms tucked away in a quaint neighbourhood. Cheap rooms. Clean sheets and value for money. Friendly reception staff. Easy access to patong Beach road and nearby attractions. Overall a great experience.

  

• tzeniv2017

  02 febrero 2018
  Very good service!

  Very friendly and helpful staff 24h, the room always spotless clean and we got clean towels, bathroom amenities and drinking water every day. The rooms have nice deco, the bed is very big and comfortable. Free Wifi is well working. Beach towel service at the reception, motor bikes for rent and parking place in front of the hotel, little pool, elevator. We really enjoyed our stay and will definitely come back again!

  

• SukiJones

  23 abril 2018
  Nice and clean

  Very clean room. Room Modern and very big. Staff very friendly good service. Have very comfortable bed big balcony, self box in the room and very big refrigerator. Recommend to everyone The silk hill hotel