The Sebel Pelican Waters Golf Resort & Spa

Comentarios destacados

• 745brucej

  22 diciembre 2020
  Mr

  My wife & I spent 5 days at this hotel in a 1 bed spa suit with pool view during the period 1-5 Dec on a package that included free breakfast. This hotel would be the worst hotel we have stayed in. The suit was not cleaned after the previous guests left & us occupying the room, although their facebook page now states that the restaurant is closed during our stay we werent advised of this prior to or at any time during our stay.m We found the following 1. We had to wash the cups & utensils used by previous guests before we could use them. 2. There was a large dried blood smeared on one of the curtains. 3. Our free breakfast consisted of fruit juice, cereal, toast & jam, tea & coffee was available but had to be paid for. Breakfast on the second morning was the same except tea & coffee wasnt available. 4. There was no TV reception on either TV in our suit for 2 days. 5. The light switch to the bathroom light didnt work properly. 6. Although this is a non smoking hotel ashtrays were provided on every deck/balcony. 7. The undercover secure parking area was not secure. 8. When you asked to speak to somebody in charge to complain to there was never anybody available, complaints sent by email were never replied to. This hotel was an absolute disgrace & we would not recommend this hotel to anybody

  

• Wandererwife

  28 diciembre 2020
  Worst hotel

  Everything about our stay was horrible. From a bed that felt like we were sleeping on a rock to not getting a room until after check in. We paid an extremely high rate for a dusty room and a very uncomfortable bed. We were not able to check in till 2.20pm however were not advised of a delay. Breakfast was the worst I have ever experienced, continental only and $20 cost for hot food. Butter was next to the kitchen and in like packages that had exploded due to heat, the ones that were still sealed were lumpy and not edible. The only things on offer was fruit bowl, yougurts that had gone warm, store brought crossiant, muffins and bread. They ran out of waffles and had to go to the shop to buy more, once they came back was told they have no maple syrup now. We also ordered food the day of arrival that never came and after 1.5 hours called to cancel. Advised it would be not charge to the room but did still get charged. I have never been so disappointed and paying $420 for one night just makes the situation worse....

  

• mezwiley

  01 enero 2021
  Run down

  We stayed for two nights over New Years and were disappointed. The room was not cleaned well and had a damp carpet smell, as did the corridors. The place seems run down and neglected. Staff not overly helpful and did not seem happy. Complimentary breakfast had warm milk and yoghurt and watered down juice and had to pay for hot breakfast. The location is not handy, need to drive to get anywhere or do anything. Seems like the place had potential in the day , but has been let go so it is run down. Definitely not worth the price and would not stay again , disappointed in the experience.

  

• 398anniew

  18 enero 2021
  Good Deal

  We got a good deal so was happy with our stay. Lovely roomy units with bedroom, loungeroom, kitchenette balcony, spa bath, underground parking, breakfast included. However we had to change rooms when the tv in our bedroom was missing off the wall. Nice pools, gym, hairdresses, tennis court, bbq, restuarant and grounds. Friendly helpful staff.

  

• Harasay87

  22 enero 2021
  Okay, but could easily be better

  Our room was nice and it had a good sized balcony with a table and 4 chairs. Beds comfy and the bathroom was a good size. We loved the pool, particularly how quiet it was and the shallow kids section. Laundry was free to use as well. Breakfast was good, however some mornings things like boiling water for a cup of tea took 40 minutes to be put out (despite us asking 2 or 3 times). The negatives - housekeeping was hit and miss and by miss, I mean missed us all together. Our bin was only emptied once in a 4 night stay (and the room had one teeny tiny bin). We didn't get towels at all one day and as reception was shut, we got some pool towels and made do. Reception shut at 5pm on weekdays and even earlier on weekends. The overall vibe from staff is that they hate working there and they need a uniform so staff at least look presentable. The place had just changed ownership the day before we arrived, so perhaps things will improve. We are highly unlikely to return.