The Royal Yacht

Comentarios destacados

• 527stuartt

  17 octubre 2020
  VERY accommodating team. Thanks so much

  Ill be back when we are allowed. Lovely hotel, extremely helpful staff on reservations, concierge and reception. Made a last minute trip with a quick reschedule at the last second easy and stress free. Stayed in silver double which was large and had everything I needed. Very well appointed room compared to many other hotels. Good room service (burger and chips plus beers and then cooked breakfast on room service). Nice location for a short break and explore St Helier and sounded like a lively spot for a night out on a Friday. Thanks.

  

• KarolinaJ1522

  25 octubre 2020
  Meeting with friends

  Nice place, nice atmosphere. However, the bar staff (Bruno) was incredibly rude and when the bill came there was definitely extra drinks on the bill that we didnt order. Leaving the negative end to the night.

  

• Mobo7820xx

  20 noviembre 2020
  Top notch !

  Excellent customer service, great bar and friendly smiley service. Wonderful. Thoroughly enjoy coming here cant wait for me next visit. Coping with covid v well - top notch place to stay and be entertained

  

• 11lucyc11

  24 noviembre 2020
  Awful to deal with.

  Our trip unfortunately got cancelled because of coronavirus travel restrictions. My review is therefore based on the experience I have had in cancelling my booking and receiving a deposit refund. When we booked this hotel through booking.com we paid a deposit for our stay but had free cancellation meaning we could cancel at any time and receive a refund. When we cancelled in agreement with the booking terms and conditions at the beginning of September we then didnt receive a refund and heard nothing from the The Royal Yacht. I have had to contact them via phone and email on several occasions and was constantly told they werent doing refunds right now, despite me being legally entitled to a refund. Finally on the 24th November they contacted me to say they would now provide a refund but instead of returning the deposits to the correct guests they decided to total them up and refund two different bookings together. Meaning that my deposit was not returned to my bank account and was instead issued to a person also travelling in our party that also had a royal yacht booking. The suggested resolution to this was to request that individual could get in touch and pay the total for the two bookings back and then request a refund for the two bookings separately. I understand that things are tough for hotels right now, but the attitude of this hotel in relation to cancellations is appalling. I know a lot of people are booking short breaks right now and are taking advantage of free cancellation policies, but I would not recommend doing so with the Royal Yacht because if you do need to cancel you will still be waiting months and months for your refund.

  

• r4ngo

  18 febrero 2021
  Awful customer service

  We have had a similar experience to others on here so this review comes with a warning. DO NOT PAY UP FRONT . We did last September for 2 penthouse suites with friends and paid an advance rate up front non refundable. Unfortunately for us we are now not allowed to travel due to COVID rules so the holiday has been cancelled. Fair enough this is not our or the hotels fault but we also have had 4 other holidays in 2020 cancelled all similar circumstances and the hotels we booked with gave us a refund no quibbles. They were 5 star hotels and I guess you can expect that service, But frankly I would expect it from any class of hotel in a pandemic situation. However The Royal Yacht appears very different indeed. We tried without success to re schedule and spoke to a manager their Rianne , who came over very rude and very un helpful and the conversation was left at you better speak to your credit card company as we will not help Really rude people. Funnily enough AMEX did understand and the refund was given within 5 mins. They are now left dealing with a non customer service dept at the Hotel. Good Luck there! We will go to Jersey for a holiday but there are many very good hotels to choose from as is sure as hell wont be this one!