The Reef Hotel and Residences

Comentarios destacados

• MissBohemia

  07 diciembre 2018
  Unwelcoming staffs

  I initially booked for 2nights because I have a scheduled meeting in the area and took advantage of the long weekend for a staycation and continue doing my research in a place far from Manila and noice. I usually stay in a hotel whenever I needed to be far from the typical noice to be able to concentrate on whatever I am currently writing on. I appreciate the effort that a staff called me initially on the day of my check-in to be informed that the room I booked has some mainternance concerned and that I was upgraded in an executive room with no extra charge. Theres a nice parking across the property and convenience store which is good. I totally dislike the attitude of the 2 FOs, the first one which I was not able to get the name but she was the one who checked me in and the second is Jenny who I was able to communicate with on my 2nd day as I have my breakfast. Upon check in, the FO was not accommodating at all. I was the one who greeted as I approach the front desk and upon mentioning that I have a reservation, she just asked for an ID and how I want to settle the payment, thats it! She was totally not warm during the check-in process! It was too quick and I felt like shes making things quick as possible so she can just chill of some sort. Well, this is how I personally interpret her inappropriate actions. I booked a deluxe room facing the waters but the room upgrade given to me even if its an executive room looks like it needs some renovations and its facing a parking lot. Theres was no explanation about what happened to my room, no explanation which room I will be checked-in, no explanation about facilities such as breakfast procedures, hotel policy if theres one, check-in/check-out, etc! Its not only the 4 or 5 star hotels do this but all establishments in the tourism and hospitality industry should! For my 1st breakfast, I went to the front desk and asked about how breakfast goes, the FO named Jenny just gave me a meal stub without out saying anyword, is she mute or what!? From my room, I called the FO and extended for another night. The FO then was not accommodating even on the fone and aswered my call as if she just woke up from sleep. As I check-out, this FO named Jenny was consistent with her coldness. The location of the property is nice and quiet but will definitely not go back. As a former hotelier and academician teaching Tourism and Hospitality students, this hotel needs to do a lot of overhaul as regards its customer service and do an upgrade with their staffs.

  

• oliviadg

  07 febrero 2019
  Not as nice as before

  The hotel looks lonely. Only two people at the lobby, the receptionist and a guy at the door who also helps with luggage. I stayed at the Jr. suite which had a nice view of he bay. Good sized room, good bed. Cold ac but kinda loud. There are ant-like insects on the bed, floor, and counter. There are pieces of hair on the floor and it is very dusty. Restaurant operates only at certain hours so I had to call for food delivery from somewhere else at 2pm. I stayed at the smaller room last year, it was ok. I thought it was cleaner and better maintained then. There are better hotels in Subic for the same price. Should have chosen a different hotel for a one day r&r.

  

• Jaimee0110

  09 julio 2019
  Good Location and Efficient Hotel Staff

  It was our first time in Subic and Clark. I just want to say Kudos to these 3 hotel staff who made our stay more memorable. 1. Ms.Leslie- who gave us a warm welcome and smooth check in esp we arrived late in the evening. 2. Ms.Sheena who was very helpful in our needs during the entire stay. 3. Most especially to Ms. Jenny who made sure everything we talked about upon reservation was properly endorsed. She was very warm and accommodating and most of all efficient. Will surely stay in this hotel again in our next visit. Thank you Leslie, Sheena, and Jenny!

  

• marjamesg

  01 noviembre 2019
  A Good Place to Stay

  I booked their family room with Ocean view. The rooms are good with balcony that having a good view of the dock and the ocean itself. The room is spacious when it comes to size and it is really good for a long stay. You can prepare and cook your food in the hotel. It is also accessible to restaurants, bars, spa, and 711 shops wherein you can have your normal needs. In front of the hotel is a park wherein if you want to have a run probably the best place to stay. Overall the hotel is ideal to stay for both business and pleasure. They have a very nice playground for kids to spend time with. Though here's my comments that needs to be taken care. 1. The hotel has no elevator 2. The hotel has no swimming pool and swimming on the ocean is not permitted as well. 3. I don't find slippers inside the room. 4. The late check out is maximum 1:00pm but they gave us until 2PM which I really appreciate it. I can reccomend for all the travellers to stay on this hotel the people are nice and hospitable. I will surely be back on this hotel.

  

• Jenel T

  05 marzo 2020
  Clean and comfortable place to relax and unwind

  The place was a bit pricey for budget travelers but the place was really clean, nice and you would really be comfortable staying at the place. Nice staff, always happy to help you and very courteous. the only thing that turned me off is when they let children with nappies swim in the pool. informed the staff but still, other people with kids had their children with nappies swimming in the pool. didn't dare step in the pool!