The Palms of Boracay

Comentarios destacados

• 985mercedess

  30 diciembre 2014
  Construcción

  Estan construyendo un edificio al lado y eso inhabilita la pileta sin contar el ruido.. Si no fuera por eso el hotel es lindo, tranquilo y limpio. las habitaciones son confortables y la atención es muy buena!

  

• luispangulayan

  30 diciembre 2015
  Deterioration of the Hotel

  The following is a letter I wrote to Jessica Teaño, agent of The Palms of Boracay. The place has deteriorated. Some staff members of this Hotel say it is under receivership. The demand letter is self-explanatory. MS JESSICA TEAÑO This concerns our two-day booking at D PALMS in Station 1 in Boracay scheduled from December 28 to December 30, 2015. We reserved a supposed two-bedroom suite and a one bedroom studio for PHP 31,000.00 which we paid you last December 7, 2015 via RCBC Bank as per confirmation code NGT-FIT We had to move out of the hotel due to the following: 1. The rooms have mosquitoes. 2. The walls and ceilings of the rooms have molds. 3. The refrigerators have spiders and insects. 4. The linens are old and soiled. 5. The rooms have a foul nauseating odor. 6. The beds have bed bugs (surot). 7. The staff, while they apologize for these horrendous concerns, are clearly not trained to serve hotel guests. This is seem from their demeanor. 8. The entire hotel is in a state of disrepair as seen from the cracked walls, chipped tiles and faded paint. I documented all these terrible concerns in photographs. I brought my family and my mother, sister and her daughter for a holiday vacation. My Mother arrived from Texas, USA last December 24 while my Sister and her daughter arrived from Tokyo last December 22. We booked The Palms Hotel upon your representation that it is a fitting place for a post Christmas vacation. It is supposed to be a place for rest and relaxation. You have been informed about our expectations and you have made a grave misrepresentation. We tried several times to call you on December 28 upon our arrival but to no avail. You never returned out frantic calls. We had to look for another hotel and thankfully found three available rooms at ASTORIA BORACAY where I was left with no choice but to pay the rooms at a premium ( PHP 60,000). My family suffered greatly from the experience. Firstly, from the nausea and ,secondly,from the stress of looking for another hotel. I have been greatly embarrassed by what we went through since my Mother and Sister travelled all the way to the Philippines for the holidays and for the Boracay vacation. I demand a FULL REFUND of what I paid you and I am giving you until JANUARY 15, 2016. If you do not refund, I will file civil and criminal cases against you. I will file a civil case not only for the amount of the refund but as well as for moral, exemplary, and actual damages. I will file a criminal complaint against you for ESTAFA for the deceit and damage. Give this matter the attention it deserves. I will sue you if you do not refund. LMCP

  

• Bob H

  11 febrero 2016
  Stay Away From This Hotel!!

  This is probably the worst hotel in Boracay. It is definitely the farthest hotel in Station One. It is not a beach-front hotel either as we were told by our agent. We occupied 3 rooms. Each room costs P7 thou/night. One bathroom room had an earthworm in the shower. Another bathroom had a toilet that kept flushing for 3 days (not able to fix by maintenance). The food was very average. The front desk clerk was not well trained (as admitted by her supervisor) and was giving us wrong information all the time. When I demanded to talk to the manager, the manager didn't want to come out to talk to me. I have more complaints to tell about our horrendous experience on this hotel but I'm starting to get pissed off just remembering what we went through. Just stay away from this hotel!!!

  

• simonej650

  17 marzo 2018
  Would not recommend!

  I stayed in this hotel with my brother for about 1 week. The first impression was not a good one: ants in the room ("great" way to feel home), construction noise because of two constructions sites surrounding the place, our room had a direkt view of the construction sit (ca. 2 meters away from our balcony, so the balcony could not be used at all and we did not open the curtains once because the view was so awful). We wanted to change but could not get out of the contract. (By the way you have to pay cash and there is no way to solve it any other way) The breakfast was awful: I stuck to plain toast and watermelon the times I brought it over myself to eat there. The way to the beach was ok. I would recommend to pay a little more and stay at a resort. This may be more close to the touristy areas but would be still better than what we experienced. To have a secluded hotel is out of the question in Boracay anyway.

  

• ritamS3194SG

  06 enero 2021
  The Palm is the Best!

  Weve been to Boracay so many times and we have never had a bad experience at any of the Henann properties. The last 2 times weve been here we stayed at The Palm. Love it! Service was exceptional! The front desk ladies, Jira, Kathrina and Eriza made things happen for us.. We always look forward to our visits to Boracay because we know we always have a good place to stay.