The Orchards Hotel

Comentarios destacados

• 154mattj

  17 febrero 2020
  Slept with our clothes on (Valentines Day)

  The heat in our room was not working. Staff attempted to fix it but no changes in temperature (60's). We slept fully clothed both nights (Valentines Day and the following night), even with the extra two blankets. Large room and bathroom, although the bathroom was definitely 'dated' (think not-quite-pink toilet, tub and sinks). Wireless internet service was among the best, so they did have that done properly.

  

• Susan G

  29 febrero 2020
  Pleasantly surprised!

  Giant Room. HUGE room, actually. Large bath. Bath was clean, marble tile floor with tub and shower. Bath was definitely a little dated and room is not done in the chic decor done typically in new hotels, but it was nice. Hallways were pretty with wood and sconces, but need new carpets.I appreciated the hot water urn for tea that was only used for hot water. Tea drinkers will understand - my tea didn't taste like old coffee! 24/7 coffee/tea in lobby/living room with cookies and roaring fire is nice touch. Not a great exercise room, but there is a sign that says they are updating it.

  

• KimHolly382

  11 marzo 2020
  Huge disappointment

  it is filled with contradictions...tacky entry and fountain, but beautiful antiques and moldings inside. Pathetic fitness center, but lovely fabrics and floral arrangements. Comfortable bed in a large room, but horrible avocado green bathroom. The worst of it was the fact that they advertise an attached restaurant and bar that have been closed for the better part of a year...we would NEVER have chosen to stay there had we known.

  

• TaffiePa

  17 julio 2020
  Not honoring cancellation policy

  I cancelled in early May for a July stay. Have not received my 222.00 deposit as of this date July 17. I was told by a manager in early June to expect my refund in two months from my cancellation date. That has come and gone. I cannot get through to a person by phone to discuss the matter. What is going on at this hotel?

  

• 272barbarag

  18 julio 2020
  Not honoring cancellation policy

  I booked 4 rooms for 4th of July weekend and they took $289 Twice ! So they are holding almost $600 of my money even though I canceled two months prior and was well ahead of timing to get a complete refund. Janelle is the manager and one time out of the 15 times I called she answered the phone and said she was not authorized to credit me. She said it was a corporate matter and she didnt have any power. The corporation is called Hay Creek Hotels and They dont answer the phone and I dont return calls either. I know there is COVID-19 however a return phone call would be courteous and respectful!!! Did they go out of business?