The Mayo Hotel and Residences

Comentarios destacados

• johnnH1903EE

  19 septiembre 2020
  Ask for the celebrity suite!

  The celebrity suite at this hotel is amazing. It's as big as a one-bedroom condo, the furniture in the room is extraordinary, the bathroom is amazing for a hotel bathroom with a dual person shower and a jacuzzi tub. this is definitely the room you want for special occasions. The best thing is in the hallway of the 9th floor they have a bunch of pictures hanging up of all the famous celebrities that have stayed at the hotel over the years.

  

• mmillerspt

  23 octubre 2020
  Poor service

  This is a beautiful hotel with so much history that you can just feel it the minute you walk in. Beautiful lobby, beautiful room and spacious bathroom. Unfortunately the service here is terrible. Our kitchen was literally bare. Nothing in it. They said it was because of Covid which I understand but at least have plastic kitchen cups, plates and silverware for your guests when they arrive. No valet to greet you. My husband had to leave his car in the pull in and let the front desk know it was there. Getting towels was a hassle and since we are here for three days we needed to replenish the plastic throw away kitchen stuff. Getting them took forever but our housekeeper was so sweet. No one answers the phone so we have to go down to the lobby to ask for anything. We also tried room service and couldnt get anyone to answer so we went out instead. The coffee shop is the only restaurant open. Very few breakfast options. It was disappointing but we tried to make the best of it and enjoy time with our family. I wouldnt stay here again.

  

• OkieHomie22

  09 enero 2021
  Beautiful Hotel

  The Mayo Hotel is a historic building in the city we actually live in. We have been here multiple times for attending different events, but were thankful to be given the opportunity recently for not one, but two couple staycations this month. PROS: Cleanliness of the rooms and common areas is beautiful, history and charm of the entire facility is fascinating, restaurant may be closed to due Covid, but rooftop bar and the Market still elevate the food and beverage experience, the large suite rooms are amazing, location is nice being downtown, valet and the rest of the staff are great, and so on and so on. More Specific Pros: we love Josh in The Market, we love the chocolate treats and robes found in the rooms, the suites with no windows in bedroom are the best because they get PITCH BLACK, and lastly, we love anytime we get to meet a resident living at The Mayo. CONS, but not really: I call this a celebration Hotel. A lot of parties staying in large groups and they may have late nights...celebrating. This does not hold us back from wanting to stay here again, just request if you want more quietness to be put in a room away from wedding/celebration groups if at all possible. Both stays this month had small issues with this, but the staff will handle for you if it gets out of hand. Note specifically about staying during COVID: this hotel is kept extremely clean in our opinion. Also, other than the elevators, we have never felt crowded amongst other guests. All staff are masked up. The only spot to be more careful would be if the rooftop bar gets busy inside, just make sure you have a mask on and then you can go distance outside if desired once you have your drink. We would and WILL stay here again. Thanks to The Mayo for always helping us relax and feel taken care of. If you book this hotel and any issues arise, just get with the Manager on duty, they will do everything they can to make sure your stay is the best.

  

• amandag196

  05 febrero 2021
  Excellent Mayo experience!

  I was extremely pleased with our stay. The staff are all friendly with great customer service. We appreciate and enjoyed the luxury of valet and concierge service. The room was incredible! I especially loved how spacious it was and that it has more of an apartment feel rather than a hotel room. The room extremely clean, absolutely a great experience! I have only one complaint; we tried to shower before going to dinner, the shower did not drain and the water never got hot. We called the desk and they sent someone from maintenance to look at the shower temp and drain issue. The shower drained, but the water was freezing even after the maintenance worker said he adjusted the temp. I understand the building is old, but I still feel there should be hot water available especially for the price of the rooms. Definitely must check out the penthouse rooftop bar, the M floor, and the 9th floor for the pics of celebrities that have stayed at the Mayo.

  

• JSBL2021

  15 febrero 2021
  Best staff and people around!

  I stay here every time I am in town. They are the premiere place in town. A lot of new hotels have tried to open and compete, but none come close. Dennis and his staff are second to none. The roof top car and restaurant is a must as well.