The Mandeville Hotel

Comentarios destacados

• lizasheville

  26 junio 2007
  Excelente servicio de atención al cliente

  El hotel Mandeville proporciona un fantástico servicio de atención al cliente. El hotel es seguro y cómodo. Es especialmente indicado para estancias largas y viajes de trabajo a Mandeville.

  

• avionned

  14 abril 2019
  Great but with a little work could be Amazing!

  This is a very nice hotel set in the heart of the city. My family and I spent our time in the 2 bedroom apartment. The apartment was huge! Each bedroom has 2 double beds and each one has their own bathroom. The living room area has a couch and 2 single chairs; and to one side there is a dining table with chairs. The kitchen has a pantry area, microwave, and refrigerator. More than enough space for my family. The apartment has beautiful crown moldings and woodwork through out. The living area also has a porch where you can sit outside and enjoy the cool breeze. Now the reasons I didn't give it 5 stars is because the room could use some updating. The walls could use some paint. There was only 1 TV; the old tube kind and it wasn't even working properly at first. There was only 1 phone. The wifi was very spotty; mostly it didn't work. The living room chairs could use some updating too; you can see the age in them. The surrounding areas could be repaved as its falling apart. The sign for the hotel could be more compelling and attractive. The pool didn't look the cleanest and it was situated right in front of the restaurant so anyone sitting there would be looking right at you. Now back to the positives, their breakfast package was amazing! The food was delicious and you can even order it up to your room! The negatives are small but important enough that they should be attended to. Overall, I would definitely come back and I would hope that it would be an even better stay.

  

• Doreen M

  02 julio 2019
  Good value Hotel in Mandeville Jamaica

  The staff of this traditional local hotel are all very approachable andthey go out of their way to ensure your stay is enjoyable.The rooms are large wirh bathroom and separate area with tea and coffee making facility.Daily room service and numerous fluffy white towels each morning. Tv in the room but not many viewing stations however we did not watch any TV. Dinning room small but well maintained. Good selection of food available and excellent value for money.We had bed and breakfast but there are other options. Good size swimming pool with numerous seating available.Some areas could do with updating but this is only cosmetic. I would certainly stay here again if find myself in that area of Jamaica.

  

• EllaTraveller2019

  05 septiembre 2019
  The Mandeville Hotel - Excellent Customer Service and Food!!!!!

  The staff at the Mandeville Hotel are the best!!! Coleen at the front desk sells the business. She is professional, pleasant, and accommodating. When I spoke with her via telephone, Coleen made me feel at ease even though I was worried. She is the face of the hotel. Rodian is polite and helpful; we had some good laughs. Zenga is the best, very professional, helpful, and friendly. He is very trustworthy. The food was excellent, like no other in Mandeville or even at most all-inclusive hotels. Customer service was exceptional. Miss Gurnett, the housekeeping lady, was excellent. I would stay at this hotel only because of the staff and the food. Everyone was friendly. I felt at home and ease. Thanks to the Chefs!!!! Nuff respect. To the management, in this era, it's tough to produce competent workers with excellent customer service. You have a team of what I call the dream team of Coleen, Rodian, and Zenga, they are the face of your business, and they make you look good. Please take care of them, let them know they are appreciated. Workers like your dream team are scarce in the hospitality industry. The building needs a lot of updating, too outdated. We are in the 21st century. You can do a lot more and still keep it rustic authentic if that's what you are aspiring to reach. Lots of work needs to do. If you do that, then you have no competition in that region of the parish.

  

• PortugalPassion

  05 noviembre 2020
  My perfect wedding. Forever thankful to the Mandeville Hotel

  I am so glad I followed my heart and booked the Mandeville Hotel to host my wedding. I absolutely have no complaints and would not change a single thing. You cannot take the hotel at face value, you have to see its potential. From reading the reviews and visiting the hotel I knew they would be able to produce the experience we desired for such a special day. I live in the UK and therefore was anxious, however, the customer service and professional, friendly and warm encounters with the Wedding Planners gave me peace of mind. I am a control freak and naturally it is difficult to be trusting. I manage a large team and always feel the need to be in control. Despite my constant calls and emails they maintained there ability to assure me. The package and pricing was perfect for what they delivered. Trust me if there ever is a time to get married, small and intimate (and at the Mandeville Hotel) is the way to go. However at the Mandeville Hotel they went above and beyond to make our special day outstanding. We had clean and comfortable beds. Our room was charming and relaxing. Nothing beats a good shower neither and I was not disappointed at all. Reception welcome and responses was perfect, breakfast was superb (I love a Jamaican Breakfast) and the customer service was perfect. I really had no complaints. The wedding setting, decor and servicing was perfect. I had a vision of how everything was going to be, but Tanielle (My wedding planner) and her team blew my mind and those who know me, know how difficult that can be. The food, the cake, the DJ and the atmosphere has made it all a memory that I reflect on everyday since 26th September 2020. I would not change a thing. I want to say a big thank you (with tears of gratitude) for making my dream come true and our wedding oh so special. Thank you for bearing and being patient with me. Thank you for making the stay oh soooo sweet. Thank you.