The Heritage Inns

Comentarios destacados

• kathryncurrier

  23 mayo 2017
  Travellers Beware!

  I have stayed several times at the inn when it was under the prior innkeepers' ownership and had always had an excellent experience. In 2017, I had a booking under the new ownership, and I would warn future customers about the serious issues I had. This year, I booked a stay almost a year in advance, assuming I would be notified if the cancellation policies changed from when I booked my reservation. My email confirmation upon booking did not include any indication regarding the policies. Six days before my check-in date, I received an email detailing the new cancellation policy specified that any cancellations less than 7 days prior to check-in would involve a charge for 50% of the stay. Due to a work conflict, I emailed the new innkeeper as soon as I could. However, I was in a catch-22 situation because I did not know about the 7-day policy until 6 days prior to check-in. Sebastian, the innkeeper, took over 24 hours to respond and indicated that I would be charged 50% of the stay due to the cancellation but that if he could re-book the rooms that he would make adjustments to the charges. I requested that he keep me updated so I would know what the charged would be. He then charged my credit card on the check-in date and later responded that he had been able to re-book half of the stay I had cancelled. I contacted him after the weekend to inquire about any credits for re-bookings, and he indicated in emails replete with spelling mistakes that he was doing me a giant favor by not charging me for the entire stay and that he would not be crediting me any back, despite indicating that he would. It has become very clear to me that he never intended to refund me any money but wanted to keep me from trying to keep my reservation so he could re-book the rooms and profit off the cancellation. I don't mind at all that the cancellation policy requires 7-day notice for the full refund. However, I do mind that the policy was not clear when I booked and was not sent to me until after that period of time had expired. I am also upset that I could have kept my reservation and had friends use it had I known I would not receive any credit back for re-bookings. Definitely beware if there is any chance you will need to cancel your reservations at this inn.

  

• Sharon G

  11 julio 2018
  Wonderful Stay!

  We loved our stay at the inn. It was lovely and charming as well as the friendly homey feeling provided by Sebastian, the innkeeper. We had a wonderful stay and I highly recommend this gorgeous Victorian home to all! We can't wait to visit, again!

  

• yazzuie

  15 mayo 2019
  Best Inn in Denton

  We have stayed at this Inn on and off for over ten years, from the previous owners to the current, and we have always had a wonderful experience. Our last stay was the first week of May. The room was clean with plenty of linens, pillows, towels, etc.. The turn down service was spot on for our whole stay. The presentation of breakfast looked like a five star restaurant and tasted even better. Our host was a delight to talk to, couldn't have been nicer. The Inn is located just a few blocks from Denton Square where just about any kind of food can be found. Giuseppes Italian Restaurant is located in the house next door. In the other direction, a few more blocks, is a CVS and Walgreens pharmacy. You can walk just about anywhere you'd want to go. There is a commuter train from Denton to Dallas, but it's not really walking distance from Denton Square. I strongly suggest having a car. I can't recommend Locust Street Inn more highly! We've already booked our stay for next year.

  

• Amanda H

  01 noviembre 2019
  Spongebob, fairy art, and cigarette smoke

  My husband and I reserved the cottage. It was a stuffy converted garage that smelled of cigarette smoke and had a spongebob square pants figure in the corner (no carpet, instead stained from oil spill concrete). When I asked the owner for a refund after only being in the space for 10 minutes I was told sorry its not your cup of tea and also have you seen what the other places look like? and offered $100. I paid $226 for the room. So essentially I paid $126 to see what a version of a Schitts Creek hotel motel room come to life truly looks like. I will say, the man who greeted me at check in was super polite.

  

• Terra S

  02 marzo 2020
  Just wanted a night away with no kids!

  Stayed September 2018 - My husband and I needed some time alone and wanted something out of the ordinary. We booked a private dinner with the Inn Keeper and it was FANTASTIC. It took a little bit to get used to the fact that we were alone (always surrounded by noise) but once we got past that we really enjoyed ourselves and the food was wonderful. We stayed in the Oak Room which had a lot of charm and it was very clean. Breakfast the next morning was DELICIOUS all in all we really enjoyed our night away!!