The Heads Hokianga

Comentarios destacados

• Maria_c_m8

  27 mayo 2013
  Habitación mal insonorizada

  Pasamos una noche durante nuestra luna de miel. Nos alojaron en una habitación alejada del hotel en si. Era grande y luminosa, pero estaba muy mal insonorizada. Teníamos unas vecinas ruidosas que montaron una fiesta (con musica y griterío) y no pudimos dormir en toda,la noche. Nos quejamos a recepción, pero no se molestaron en solventar el problema. El desayuno no me pareció muy bueno; muy grasiento y poco variado. Eso sí, cenamos muy bien en el restaurante del hotel. Por la mañana paseamos por la playa delante del hotel y la zona ajardinada y la verdad, es que es bonito. Creo que los bungalows anexos al edificio principal rebajan el nivel del hotel. No volvería a alojarme en uno de ellos.

  

• Forgetitnow123

  06 diciembre 2020
  Disappointed

  Our room was way overpriced...more even than New Years Eve in Osaka,Japan. Our mother had booked the room the night before us. Even though she checked out in the morning, the room was not cleaned before we came at 9pm. The air con did not work. The TV did not work. There was no lighting by the steps ouside. Our family in the next room had no towels. Their room smelt of vomit. As locals we will NOT recommend any of our large family to stay here.

  

• manicmedicnz

  11 enero 2021
  Million dollar views but the building is getting neglected.

  Great location, great view and friendly staff. 1 toilet roll?? Broken bits in the room, all minor but not great. Toilet leaked so the cystern kept refilling all night keeping me awake. Asked about the king prawns and was told that you had 6 and they were hot; had 5 and they are cold. Just poor waiting staff not knowing the menu but tasted good. Food in general is overpriced for what you get 3/5 Dodgy door lock. Room nice but very basic, booked upstairs room and received ground floor due to all being booked out ... I booked 3 months prior. Booked an upstairs and got a downstairs room - you want the upper floor. Best phone and check that it is booked like that - I did but on arrival still didn't get it even after phoning. Fully booked and everyone checked in so we couldn't be moved - even though we were early? Staff shouting at 0700 Sunday morning from outside to inside, that's poor service, lazy and rude. I doubt that I'll return to this venue but the location is great. Just bring your game up and spend some coin in the rooms to get it back to it's former glory.

  

• kim_andrews107

  21 enero 2021
  Not what it used to be

  We have often enjoyed this high quality hotel, in the past. We stopped for lunch on our way north- in the middle of the holiday season. The Opononi village was heaving with people. The Heads restaurant was almost empty. I see that the hotel is now owned by the TAJ corporation -as of dec 2018. In this short time , quality control has decreased markedly. There was one excellent waitress , with ALL of the other staff exhibiting poor hospitality skills. The menu was surprisingly VERY basic. The meals were substandard quality, with the chicken burger, a processed patty of lesser quality than a takeaway shop- . I ordered the feta, walnut, pear salad, that was almost entirely a bowl of rocket. I gave direct feedback to the hotel at the time, and I understand this was given to the "chef". Maintenance has been let slide, with the appearance of the deck restaurant being a bit "shabby" Beware management- NZers are known for not complaining directly- but they will discuss problems with others and in time vote with their feet. This restaurant should have been full, at that time of the year . NZers are your entire market now, and return custom is your business. Effort in training the staff properly in hospitality, avoidance of silly cost cutting (and therefore meal quality), general maintenance with attention to detail and employing proper chefs are essential improvements. A spectacular view and wedding bookings- will not be enough to sustain you in this new business environment.

  

• trixie3162

  30 enero 2021
  Management dont care if you have bad experience

  We stayed at the Copthorne not that long ago and had such a horrible holiday due to being given wrong room even though we booked 6 months in advance and were then moved twice as booking basically mismanaged and double booked, we ended up at 2 back up rooms outside the hotel. Prebooked dinner 4 weeks earlier and they had no booking, lucky i printed all bookings i make to avoid situations like this. Ordered meal,waited 2 hours so got fed up and left, asked for a wine list, they only had one, thought at least we could get a drink only to be told after 25 mins they dont have that wine. This place is the worst we have ever stayed at. Breakfast a random affair where all the locals come in to get breakfast and dont seem to pay. Wrote to head office and manager and no reply so shows how much the care about their hotel and customer service. The only good thing about this place is the view and comfy beds.