The Haus Studio Apartments

Comentarios destacados

• Lionel W

  05 marzo 2020
  One night stay

  We stayed here last Saturday night, comfortable studio apartment. TV was difficult to operate as with most motel TVs, did not see any tea and coffee making facilities. Great location. Very quiet although did hear the upstairs apartment come home late. All in all happy with our stay.

  

• Kylie H

  17 mayo 2020
  Excellent stay

  We stayed for 1 night in May in a downstairs apartment. This was our second time staying at this property and it didn't disappoint. Spotlessly clean, modern and very comfortable. Check in and check out quick, friendly and efficient even with COVID19 restrictions. The dual shower heads are fantastic, best shower we have ever had. Little kitchenette to prepare some simple food if you wanted to, but as its in the centre of town and walking distance to everything you don't really need to. Hopefully the restrictions will ease even further and allow more inside dining but we managed to have several nice meals in this pretty little town. Did some shopping as well.

  

• janineor

  24 septiembre 2020
  Great Location

  We stayed 5 nights in August in a ground floor studio apartment. The room had everything we needed although it was very cold in the bathroom and a little dark in the kitchen area. The bed was comfortable and well lit. The location was great as we could walk to most of the places we wanted to go and we really enjoyed exploring the beautiful Adelaide Hills.

  

• NicoleB784

  16 diciembre 2020
  Good spot to stay

  Stayed here for one night, we had a studio apartment.very clean and tidy, comfortable with a big bed. Great little kitchen with two burners Free parking on site and laundry facilities across the road big industrial size one. Only thing was it took us two goes to find the car park.

  

• stevenmN7905YF

  21 diciembre 2020
  Mislead and Extremely Disappointing Experience

  Reservation made for the Oct 2020 long weekend with specific discussion of disability requirements. Failure by staff member to make any booking notes. Impression given that free standing studio was reserved. Arrived and we were assigned an upstairs studio, I use a walking aid and dont do stairs. Apology and told that all guests had already checked in. Choices - 1.) go home and lose what we paid for OR 2.) check in. Feeling backed into a corner we checked in and I had a horrendous time navigating a steep, narrow staircase. I informed staff that this was placing me at risk. Attempt made by staff to relocate us (following a written complaint) was made in the afternoon of the following day but was unacceptable due to poor timing. Told staff called our room the evening before to discuss which never happened as we never left the room. No attempt made to call the following morning either. Overall, poor management of this issue and poor communication compounded the problem as they were making offers to remedy that simply would not have worked out. Following the stay, I followed up with feedback. Eventually, half of the accommodation was reimbursed when I requested full reimbursement. The accommodation was simply NOT what was booked, what we were lead to believe we'd booked. I felt excuses were readily available, main one being we dont guarantee rooms. Well, sorry, discussion was disability specific which is why the stand alone studio was required and booked. Staff appeared to just make things up as they went in an attempt to control any damage. I felt like I was the one to blame when I was not. Studios by Haus absolutely ruined our much needed long weekend away. We will never stay at this property again nor any other property managed by this group. Make sure you ask that reservation notes have been made if you decide to stay, get names of staff but be prepared to not receive what you think you booked! (At the time, website stated staff followed Covid safe practices during check in, appropriate social distancing etc. During check in, another party arrived and persons were standing shoulder to shoulder with us. No request made by staff for new arrival to distance. Not enforced which is disappointing for health and safety reasons.)