The Fontaine Hotel

Comentarios destacados

• edgareduardopea

  25 julio 2016
  Servicio y Ubicación

  Además de la excelente ubicación del Hotel en la zona de "Plaza" en medio del centro comercial y cerca de los principales museos de la ciudad (WWI y Nelson Atkins), ubicado en el West de Kansas City, una zona muy agradable y segura, recibimos una excelente atención por parte del equipo del hotel Sorella, especialmente por Cinthia, Darelly y Alma, quienes además de tener una profesional y cálida atención en el restaurant del desayuno, nos mostraron partes del hotel que no conocíamos, nos sacaron unas fotos y nos dieron sugerencias de que y donde visitar en la ciudad. También vale la pena destacar la comodidad excepcional de las camas y almohadas, en verdad tuvimos una estancia en Kansas City mejor de lo esperado y clave fue haber elegido este hotel donde además tiene mosaicos de personalidades que se hospedan aquí como Ariana Grande, Celena Gómez y Stevie Nicks entre otros. Muy bien, bravo. EB

  

• Gabriel S

  06 septiembre 2016
  Inesperado

  El hotel es de muy buen gusto, excelente atención y buena comida. La alberca es inmejorable. Nunca pensé que Kansas City fuera tan bella ciudad. El museo maravilloso. Todo es de estilo Italiano moderno. La ubicación no puede ser mejor ya que esta a dos cuadras de la Plaza.

  

• ceciliamendezp

  26 octubre 2016
  Pésimo servicio deLimpieza

  Pésimo servicio de limpieza... si este es el mejor hotel de Kansas City, deja mucho q desear Desde el día q llegamos una argolla de plástico en la regadera la cual no era nuestra, después de tres días seguía ahí. Un día ni siquiera pasaron a limpiarla Recámara.

  

• dannagirl

  05 marzo 2021
  do not stay here

  Do not stay here We entered the front of the hotel from an alley. No front entry not even a place to pull in your car as you check in. if we could give them a 0 we would. This was a special time for our family. We have suffered great illnesses and hardships. We came here as a celebration of overcoming these things. We made a reservation, explained the circumstance, were told we were being given beautiful accommodations with a beautiful view. Not one thing we were promised and paid for has been given to us. We entered a hotel under renovation. what we paid for is not available. the hotel is a mess - fallen brooms and dust pans in the elevators, entry under construction, room we paid for not given - that floor under construction. given another less room and charged the same. Had to carry up our own luggage, no luggage carts - not one bit of assistance - no one to help customers with luggage. no one to show us anything about room - we had no idea there was a mini ref., no idea we had an ice bucket - the front desk is bombarded with complaints and unhappy guest experiencing the same. Fight broke outside our door - this room must have just been renovated - it is bare - nothing is in the room - nothing - This was hotel is an old renovated hotel going contemporary - with no character, inexperienced staff, no one to great you, no one to service the customers Do not stay here - there has to be something better in the downtown area. We and many others disappointed

  

• lnduds1431

  07 marzo 2021
  Nice try Fontaine

  I had followed reviews to book this place. Even on here says excellent. So I expect excellent service. First we checked in and I entered our room to find someone had slept in one of the beds. It was undone, while the other was made. I called down to the front desk and they said let me talk to housekeeping. 20 min later I walked down to the front desk to complain, to which I got Sorry we got busy. Someone was coming to your room to change it. In other hotels I have stayed, if there was ever a problem, they have quickly responded and remedied the problem. The desk lady seemed irritated as well that I had walked down from our room to see what they were doing to fix this problem. We then got into our second room which seemed clean, but certain things came to my attention. A random command strip hanging on the wall, dirty lamp stands and the kicker...crumbs on the one lounge chair...like housekeeping had been taking a break and didnt clean up after themselves. We also had a reservation at the Igloo Bar pop up. Hard to get into but underwhelming. The server ordered our drinks and never returned for anything else. The music was SO loud you could hardly hear yourself, nor other people in your group. It also seemed they decorated it *just enough* to be themed, but could have went further with it. Overall, for the area (plaza) and hype of this place, was not worth it in my eyes. If youd like to claim that youre a boutique hotel than I want that experience. Not what I got. Will not be returning