The Elms Hotel And Spa

Comentarios destacados

• veronicat809

  25 julio 2016
  Fantastico y acogedor

  Hotel con todo el encanto de la campiña inglesa. Edificio historico, increible paisaje, habitaciones cuidadas al detalle. Si buscas un ambiente british es el sitio. Personal muy amable. Merece la pena. Relacion calidad precio muy buena

  

• Destination434520

  06 diciembre 2020
  Beautiful hotel, perfect for a special treat

  Weve recently stayed at The Elms for 2 nights having had to cancel during lock down. The hotel has recently been renovated and theyve done a fantastic job. All rooms and communal areas are decorated with such attention to detail. We ate at the restaurant both nights and the food was great. A little on the expensive side, but the quality was great and worth it for a special treat. The staff were really friendly and extremely attentive. Overall we had a fantastic time and would love to return again.

  

• Holly K

  20 diciembre 2020
  Perfect staycation!

  Cannot fault this place... Spa is the best quality you will come across.. Staff are super friendly and professional... Rooms throughout are immaculate.. Decor is quirky and amazing! Food quality is spot on every meal! Amazing massages .. Felt so welcome and cannot wait to go back xx

  

• Maps546144

  11 marzo 2021
  Cancelled event

  Cancelled our wedding, originally booked in February 2019....rearranged for September 2021...and cancelled 6 months before via an impersonal generic email...not due to covid...not due to finances...but because they are "decorating". Absolutely appalling care and customer service towards previously loyal patrons. Disgusting service.

  

• NRT1979

  26 diciembre 2020
  Not family friendly

  I feel it is worth mentioning to any potential visitors, that this hotel or spa moreso, are not very welcoming of families. After visiting once a week with 3 very well behaved children, for 3 months, we were told the policy had changed and that we could only take 2 children "very occasionally." This in itself is fine, they don't want children there, but we shouldn't have been told they were welcome for 3 months prior to this. We felt there was no leeway and we were being penalised, so had no choice but to cancel. They did this without question which made it obvious they were just glad to get rid of the problem. I never complained about a thing, but now wishing I'd been one of those that had made a fuss, because for the price paid, I wouldnt expect the pool to be cold on more than one occasion, the steam room working sporadically, sauna never worked at all. Coffee and milk more often than not run out, flimsy, cheap shower curtains. The staff were sweet but not so welcoming, and now I get the idea why. A real shame that our money wasn't good enough.